Technology Communications Manager Hybrid

WHO WE ARE

GreenShieldis a proudly Canadian national non-profit health care and insuranceorganization driven by our mission of Better Health for believe health care is aright not a privilege and we are committed to improving health outcomesadvancing health equity and building a future where every Canadian can reachtheir full health and well-being potential.

Throughour unique integrated payer-provider (payvider) model we offerinsurance administer benefits and pay claims as a payer while offeringhealth care services such as mental health pharmacy telemedicine and chronicdisease management as a provider. As a non-profit social enterprise without shareholders we reinvest our excessearnings to directly support underserved communities. Through GreenShieldCares we positively impacted the health and well-being of over one millionCanadians between 2020 and 2025. Whats driving us now is the commitment to measurably impact an additionalthree million Canadians by 2030 across mental health essential medicinesand chronic disease management through scalable initiatives that delivermeaningful change in pursuit of our mission of Better Health for All.

AtGreenShield our culture is where purpose meets passion and performance. Our teams work as one to delivermeaningful measurable impact for the people and communities we serve.

THEROLE IN A NUTSHELL

Base Salary: CAD $72521.00 - 109341.00

GreenShield is undergoing significant technology-enabled transformation and is seeking a Technology Communications Manager to lead clear consistent and engaging communications across the Digital & Technology portfolio.

Reporting to the Director IT PMO Business Planning & Strategy the Manager will set the technology communications strategy and translate complex priorities programmes and changes into audience-focused narratives that build understanding confidence and adoption. The role will partner with Technology leaders Corporate Communications Enterprise Change Management project teams and business stakeholders to ensure communications are coordinated timely and aligned with enterprise priorities.
This is a hands-on role for an experienced communications professional who can move comfortably between strategy and execution advise senior leaders establish strong editorial and channel discipline and develop high-quality content for employees and executive audiences.

Key responsibilities include:

• Own and execute an integrated technology communications strategy aligned with Technology priorities transformation roadmaps and enterprise objectives.
• Act as a trusted communications adviser to Technology leaders providing counsel on messaging sequencing audience needs risks and stakeholder engagement.
• Develop compelling narratives and executive-ready content including leadership messages presentations town hall materials programme updates FAQs intranet content toolkits and short-form learning assets.
• Lead communications for major technology initiatives including AI enablement digital employee experience new platforms system implementations and changes to technology processes or ways of working.
• Create and manage an editorial calendar and communications governance approach that improves coordination consistency and visibility across the Technology portfolio.
• Partner with Change Management Corporate Communications pproject and product teams and business stakeholders to align communications with change impacts readiness activities training and adoption plans.
• Translate technical concepts programme status and business impacts into clear concise and audience-appropriate language.
• Plan and support leadership forums town halls information sessions campaigns and other engagement activities that build awareness and confidence in technology change.
• Establish measures for communications effectiveness and use engagement feedback and adoption insights to continuously improve plans and content.
• Identify communications risks gaps and stakeholder concerns early and recommend practical mitigation actions.
• Maintain high standards for quality brand alignment accessibility confidentiality and accuracy across all technology communications.
• Provide direction coaching and quality oversight to communications contributors agencies or partners as applicable.

To succeed in this role

• You are a strategic storyteller who can connect technology priorities to business outcomes and employee experience.
• You build trusted relationships and confidently advise senior leaders and cross-functional partners.
• You combine sound judgement and discretion with a willingness to roll up your sleeves and deliver.
• You bring structure to a fast-moving environment and can manage competing priorities without compromising quality.
• You are curious about emerging technology including AI and can make complex topics relevant and accessible to different audiences.
• You use data and feedback to assess communications effectiveness and refine your approach.

WHO WERE LOOKING FOR

Experience and education

• Bachelors degree in Communications Business Public Relations Journalism Technology Organizational Development or a related field or an equivalent combination of education and experience.
• 7-10 years of progressive experience in internal corporate or technology communications including experience leading communications for complex transformation initiatives.
• Demonstrated experience developing communications strategies and advising senior leaders in a large matrixed organization.
• Exceptional writing editing storytelling and presentation-development skills with a portfolio of work for varied audiences and channels.
• Experience managing multiple programmes campaigns or communications workstreams in a dynamic environment.
• Experience partnering across Communications Change Management Technology HR and business functions.

Preferred experience

• Experience communicating technology transformations such as AI adoption digital workplace or employee experience initiatives platform implementations cloud transformation or cybersecurity programmes.
• Familiarity with change management and adoption practices including stakeholder engagement change impacts readiness and reinforcement.
• Experience developing multimedia content using tools such as PowerPoint Canva and Clipchamp and publishing content through digital workplace or collaboration platforms.
• Communications change management or project management certification is an asset.

Knowledge and skills

• Technology communications strategy executive communications and employee engagement.
• Audience segmentation channel planning editorial governance and campaign management.
• Clear concise writing and editing with the ability to translate technical information into plain language.
• Executive presence stakeholder management facilitation and influencing without authority.
• Measurement of communications reach engagement understanding and adoption.
• Strong organization judgement problem solving attention to detail and commitment to quality.
• Working knowledge of Microsoft 365 communications and collaboration tools; familiarity with AI-enabled workplace tools is an asset.

THE CULTURE
We believe a career should be meaningful. Not just ameans to earn a living. Our culture is one where everyones voice is heard andvalued. Because thats what it takesto create better health for all. We dare to challenge the status quo. And weredriven by people who have challenged theirs. We believe that yourworkplace should empower you to be the best version of yourself. Thats why we provide aplace where you can be inspired challenged and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people arecritical to our overall success. Inclusivity makes us a stronger smarter andmore informed organization. Being intentionally inclusive of diversebackgrounds perspectives and experiences will enhance our company culture topositively impact how we support our communities. A career at GreenShield isnt just about personalachievements its about making adifference together.

Heres to Better Health for All!

AFEW MORE DETAILS
Proficiency in English is requiredfor this position. As part of this role you will be required to communicatewith colleagues or customers who use English as their primary language. By requiring English proficiency for thisposition we aim to ensure that our employees can excel in their rolescollaborate and communicate effectively and contribute to the success of ourorganization.

GS supports diversity equity andinclusion in our teams and communities and we value the unique contributionsmade by all. Even if your experience doesnt align perfectly to everyrequirement we invite you to apply. We encourage applications fromall candidates and will accommodate needs under human rights legislationthroughout all stages of the recruitment and selection process. Please let usknow of any accommodation through Information received relating toaccommodation will be addressed confidentially.

Providing this information givesGS consent to use your personal information to assess your suitability forspecific positions future opportunities or for your personnel file. Yourrésumé will be held in strict confidence and will be viewed only by theOrganization. Information may be stored outside of Canada and could be used foraggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions and ideate on interview questions. We also leverage AI for interview transcription support.

Required Experience:

Manager