Technician Advanced, Business Technician I
Job Location:
Quebec City - Canada
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Req Id:431464
Connection is everything. It drives us to innovate explore and stay close to what matters to us most. At Bell were building a more connected future through world-class networks AI-powered solutions and digital experiences that elevate how people live work and play every day.
We believe in empowering people. Thats why we equip our teams with cutting-edge technology AI tools and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact If youre inspired by innovation that advances how people connect and transforms whats possible you belong on #TeamBell.
In Field Services you will be a part of the frontline team that delivers our services to consumers and businesses across Canada. Every day youll inspire others by providing the best customer experience as you install repair and maintain Bells services and network for our residential and business customers.
At Bell youll be on the frontline of our commitment to delivering an outstanding end-to-end experience that helps set us apart in digital connections and next generation services.
The Field Operations team in Bell Canada is responsible for maintaining the outside cable network providing voice and data services to customers in the consumer Bell Business markets.
Deliver services to Bell Business Market customers at the level of installing and repairing network systems and applications (application servers switches routers and other network equipment) for business customers
Implement upgrade perform preventive maintenance and repair in the event of an outage for the router and switch systems of our large business customers
Independently coordinate activities surrounding the installation of new products and services in close collaboration with the Sales teams and in keeping with the teams mandate to ensure excellent customer service
Perform maintenance and upgrades on operating software and hardware
Escalate any event beyond his control to the support teams
Ensure adherence to each customers maintenance agreement
Manage Service Level commitments to our customers
Maintain relations with customers and various groups within Bell Canada
As necessary agree to undergo a background security check to meet a customers clearance requirement.
The technician may also be assigned to customer on site.
- Candidates who are part of the Craft and Services bargaining unit must have;
- A college diploma in electronics or telecommunications or equivalent work experience
- Candidates from outside the Craft and Services bargaining unit must have:
- A college diploma in electronics or telecommunications or equivalent work experience
- A minimum of a high school diploma
- Fluent in French
- Hold a valid drivers license - Class 5 (Quebec)
- Possess good manual dexterity and able to work with different hand tools
- Capable to climb telephone poles and/or climb and carry ladders
- Capable to kneel and bend and work in areas with restricted movement
- Capable of differentiating coloured wires (colour code)
- Capable to safely execute all functions/aspects of the job and meet all safety requirements associated with the work equipment
- Intermediate knowledge of the outside plant telecom equipment and telecom network
- Basic knowledge with the following products:
- Routers
- Switches
- Wireless technology
- Basic knowledge of LAN and WAN network design
- Basic knowledge of traditional core data technologies
- Ability to act with a focus on customer satisfaction
- Ability to communicate clearly and concisely both orally and in writing
- Analytical thinking and problem solving abilities
The candidate must be able to work outdoors in various weather conditions and may be called upon to work variable schedules according to business needs (schedules within a given day are prepared by the Company with due consideration to seniority) to participate in a standby program and work overtime as needed. Available and flexible to work days evenings nights weekends and statutory holidays as needed.
Note that many working conditions are subject to terms outlined in the collective agreement.
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Union
Job Status:Regular - Part time
Job Location: Canada : Quebec : Quebec City
Work Arrangement: Full-time in office (meaning that you will be required to perform your work on-site)
Application Deadline: 10/01/2026
For work arrangements that are Hybrid successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy positive and thriving workplace. As part of our team youll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us youll be eligible for medical dental vision and mental health benefits that you can tailor to your specific needs. Plus as a Bell team member youll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued respected supported and that they belong.
Bell is committed to clarity in our hiring process. All roles posted are opportunities were actively recruiting for unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry email your recruiter or to make arrangements. If you have questions or feedback regarding accessibility at Bell we invite you to complete the Accessibility feedback formor visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect use and disclose your personal information.
Created: CanadaQC Quebec City
Bellone of Canadas Top 100 Employers.
Required Experience:
IC
About Company
Canada’s largest communications company, BCE leads the industry in providing advanced broadband communications networks and services to consumers and business customers across the country.
