Technical Scrum Master
Job Location:
Monthly Salary:
Experience Required:
Posted:
Application Deadline:
Vacancies:
Job Summary
About the Job
We are seeking a strong Technical Scrum Master to lead cross-functional Agile teams delivering technology transformation projects and supporting production environments. This role combines Scrum leadership with project management technical delivery coordination and operational governance. The ideal candidate will create actionable dashboards track team velocity and delivery performance present progress and risks to senior leaders and coordinate root cause analysis to improve production stability and delivery predictability.
Office Location: Toronto
Employment Type: Permanent
Role Type: New position current requirement
Work Arrangement: Hybrid (2 days in office per week)
Position Responsibilities
Transformation and Project Management
- Lead technology transformation projects from planning to go-live managing scope schedule resources risks dependencies and financials.
- Keep project plans release roadmaps SDLC artifacts and risk and issue logs current and coordinate testing deployment and handover to production support.
Agile and Technical Delivery
- Run all Scrum ceremonies and Scrum of Scrums and coordinate dependencies across dev QA architecture infrastructure security and DevOps.
- Remove blockers support technical discussions and coach teams on agile and quality practices.
- Work with Product Owners to balance transformation work against production support demands.
Dashboards and Metrics
- Build dashboards on sprint progress velocity capacity predictability risk and quality.
- Use delivery trends to forecast and plan capacity and track support metrics: SLA performance MTTR ticket ageing incident volume and repeat issues.
Production Support and Root Cause Analysis
- Coordinate incident triage prioritization escalation and resolution across development teams.
- Lead root cause analysis track corrective and preventive actions and get recurring issues into the backlog.
- Keep tickets accurate and updated in Jira and coordinate releases and changes to keep systems stable.
Stakeholder Engagement and Leadership
- Present incidents and root-cause findings support trends and risks to senior IT and business leaders.
- Explain technical issues in terms of business impact and escalate risks with clear recommendations.
- Align teams on priorities and release readiness mentor team members and help resolve conflicts.
Required Qualifications
- Bachelors degree in Computer Science Engineering or a related field.
- 5 years of experience as a Scrum Master in Agile environments including technical delivery and cross-functional team leadership.
- Demonstrated project management experience delivering technology transformation projects in complex enterprise environments.
- Experience creating dashboards and presenting delivery metrics risks and recommendations to senior IT leaders.
- Strong knowledge of Agile metrics including velocity capacity throughput and sprint predictability with experience using insights to improve delivery.
- Understanding of production support incident and problem management service levels and root cause analysis.
- Solid knowledge of SDLC test strategies defect lifecycle release governance and technical delivery dependencies.
- Proven skills in risk management stakeholder reporting servant leadership facilitation and conflict resolution.
- Excellent communication skills and the ability to explain technical issues to technical and non-technical stakeholders.
Preferred Qualifications
- SAFe CSM PSM PMI-ACP or equivalent Agile certifications.
- Experience in large-scale Agile programs Release Train environments and enterprise transformation initiatives.
- Experience with dashboard and delivery tools such as Jira Azure DevOps or Power BI.
- Experience in cloud-native and microservices environments with familiarity with CI/CD tools such as Jenkins GitHub Actions or Azure DevOps.
- Understanding of DevOps practices test automation and quality gates; 3 years working with QA or quality engineering teams.
- Experience in retail POS or customer-facing applications; exposure to mobile testing and API testing tools such as Appium Postman or REST Assured.
Salary Range: $85000 to $90000 CAD per year
The final compensation offered will depend on local market conditions and geographic location as well as job-related factors such as the candidates knowledge skills qualifications relevant experience and education/training. Compensation may also include additional components such as benefits and/or other incentives where applicable. In accordance with new employment standards requirements we retain copies of this job posting and applicant information for three (3) years after the posting is removed. We do not use AI technology; all applications are also reviewed by our recruitment team.
Infoya is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals regardless of race color religion sex sexual orientation gender identity national origin age disability protected veteran status aboriginal status or any other legally protected factors.
