Technical Consultant (Governance & Controls)

Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.

At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC please visit

What Youll Be Doing

You will play a key role in supporting the Application Reliability Engineering Governance & Controls function with primary accountability for governance oversight risk management deviation tracking control activities and governance reporting within a managed services environment. You will help ensure processes requests and supplier activities are executed in accordance with established guidelines controls service levels contractual obligations and governance standards.

As a Technical Consultant (Governance & Controls) you will monitor and manage risks deviations and control-related issues identify gaps or variances and recommend or escalate appropriate actions to management as required. You will support the preparation coordination and delivery of governance and control reporting providing insight into compliance performance and operational trends to support effective oversight and decision-making.

In addition you will coordinate the end-to-end Moves Adds Changes and Deletions (MACD) request management process under a managed service contract. This includes reviewing each request for quality completeness accuracy and technical validity and addressing discrepancies or omissions with the appropriate stakeholders. You will assess scope of work against supplier pricing to determine reasonability identify variances and work with suppliers and internal teams to resolve issues in alignment with contractual and operational requirements. You will also support the design coordination execution and verification of MACD activities while contributing to broader Governance & Controls priorities across the team.

At CIBC we enable the work environment most optimal for you to thrive in your role.Youll have the flexibility to manage your work activities within a hybrid work arrangement where youll spend 1-2 day per week on-site while other days will be remote.

How Youll Succeed

• Governance & Controls Support Ability to support strong governance practices through effective management of risks deviations controls and reporting requirements while ensuring alignment with established processes service levels and contractual commitments.

• Service Excellence Ability to understand stakeholder needs and expectations provide a high standard of service in both direct and indirect interactions and consistently support strong operational outcomes.

• Interpersonal Relationships Knowledge of approaches tools and techniques for working collaboratively with individuals and groups including internal stakeholders suppliers and senior management in a constructive and professional manner.

• Problem Solving Knowledge of approaches tools and techniques for recognizing analyzing anticipating and resolving organizational operational control and process-related issues.

• Analytical Thinking Strong ability to assess request details evaluate pricing and scope identify discrepancies and support informed recommendations and escalations.

Who You Are

• You can demonstrate experience in supporting governance and control activities including managing or coordinating risk items deviations control oversight and governance reporting in an operational or managed services environment. You can demonstrate experience in interpreting requirements to identify the best solution for Request Management and related Governance & Controls activities while maintaining a high degree of accuracy and attention to detail. You can demonstrate strong stakeholder focus with the ability to understand customer and business needs provide excellent service in both direct and indirect ways and fulfill expectations effectively. Its an asset if you have experience working with or supporting services delivered under a vendor managed services contract. You can demonstrate knowledge and experience with enterprise ticketing systems preferably ServiceNow.

• You embrace and advocate change. Youll continuously evolve your thinking and the way you work in order to deliver your best.

• Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.

• Youre digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.

• Youre motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.

• Values matter to you. You bring your real self to work and you live our values - trust teamwork and accountability.

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What CIBC Offers

At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

• We work to recognize you in meaningful personalized ways including a competitive compensation a banking benefit* wellbeing support and additional offers such as employee and family assistance programs and MomentMakers our social points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities were actively recruiting for unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation coding French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.

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