Tech Lead, Business Platform Engineering (Bizplat)

Block is one company built from many blocks all united by the same purpose of economic empowerment. The blocks that form our foundational teams People Finance Counsel Hardware Information Security Platform Infrastructure Engineering and more provide support and guidance at the corporate level. They work across business groups and around the globe spanning time zones and disciplines to develop inclusive People policies forecast finances give legal counsel safeguard systems nurture new initiatives and more. Every challenge creates possibilities and we need different perspectives to see them all. Bring yours to Block.

Blocks Business Platform (Bizplat) organization powers operational automation across the company focused on Risk & Compliance Customer Support GTM and Sales Finance and Hardware Supply Chain. Over the past year our teams have delivered measurable business outcomes across every major operational domain. Now as we scale from isolated automation initiatives to a company-wide automation platform and operating model we face a critical architectural challenge: too many services and too much fragmentation.

We are looking for a Tech Lead who will serve as the overall systems architect for Bizplat someone who can see across our sprawling service landscape identify redundancy and fragmentation and drive consolidation onto well-architected central systems. You will be the technical decision-maker responsible for turning down the overwhelming number of services weve accumulated and replacing them with unified scalable and governable platform capabilities. This is a role for a strong technical leader who pairs deep systems design expertise with the judgment to make hard tradeoffs across automation domains.

• Own the architectural vision for Bizplats platform systems defining the target state for a consolidated well-architected service landscape that supports automation across Risk & Compliance Customer Support GTM/Sales Finance and Hardware Supply Chain
• Drive service consolidation by identifying redundant overlapping or underutilized services and leading the technical strategy to turn them down migrate workloads and converge onto shared systems
• Design and build core platform capabilities including case management workflow orchestration AI/ML pipelines event streaming and integration frameworks that are reusable across domains and teams
• Lead technical planning and execution for high-priority cross-cutting initiatives such as contact center stack convergence and automation platform maturity
• Set and enforce engineering standards for system design API contracts observability data governance and operational reliability across Bizplats engineering teams
• Partner with Forward Deployed Engineer (FDE) teams to ensure domain-specific solutions feed back into the platform as reusable capabilities rather than becoming one-off services
• Make hard architectural tradeoffs between speed of delivery technical debt reduction reliability and long-term platform direction and communicate those tradeoffs clearly to leadership
• Mentor and elevate engineers across the organization through design reviews technical guidance and knowledge sharing that raises the overall quality bar
• Collaborate with stakeholders across Risk Ops Customer Ops Sales Ops Finance and Hardware to translate operational needs into scalable technical solutions
• Use AI as a force multiplier in your engineering workflow and in the systems you design leveraging LLMs agentic architectures and automation to accelerate delivery

• 10 years of software engineering experience with at least 5 years in a technical leadership or architect role owning systems at scale
• Deep experience consolidating and simplifying complex service architectures youve successfully reduced service sprawl migrated workloads across systems and decommissioned legacy services in production environments
• Strong systems design and architecture skills with demonstrable experience building platforms used by multiple teams and business domains
• Experience building or operating automation workflow orchestration or case management systems (e.g. Temporal Airflow custom workflow engines or similar)
• Track record of driving technical strategy across organizational boundaries youve aligned multiple teams to a shared platform vision and executed on multi-quarter roadmaps
• Fluency in designing for scalability reliability and governance you understand the operational realities of running systems that process high-volume decisions in regulated environments
• Experience with one or more of: AI/ML pipeline integration event-driven architectures contact center platforms or business process automation
• Strong software engineering fundamentals with the ability to write production-quality code conduct meaningful design reviews and make sound build-vs-buy decisions
• Excellent communication and collaboration skills you can explain complex architectural decisions to both engineering teams and non-technical business stakeholders
• Comfort navigating ambiguity across multiple domains making pragmatic decisions with incomplete information and adjusting course as requirements evolve

• Experience working with Forward Deployed Engineering or embedded platform team models where platform and domain concerns intersect
• Background in financial services risk/compliance or payment systems where regulatory requirements shape architecture decisions
• Familiarity with AI-powered decision systems LLM-based automation or agentic workflows in production
• Experience with specific technologies in our stack: Kubernetes Kafka Temporal GraphQL Go Java or Ruby
• Track record of reducing operational costs through platform consolidation (e.g. reducing manual hours converging vendor tooling eliminating duplicate data pipelines)

Were working to build a more inclusive economy where our customers have equal access to opportunity and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team and always assess candidates on an individualized basis.

We believe in being fair and are committed to an inclusive interview experience including providing reasonable accommodations throughout the recruitment process. If you require an accommodation let your recruiter know. Want to learn more about what were doing to build an inclusive workplace Check out our Inclusion & Diversity page.