Team Manager (Online Casino Gaming Studio)

Key Responsibilities

• Lead by example and serve as the first point of contact for your team
• Coach and develop subordinates through one-to-ones feedback and performance management
• Manage scheduling to ensure adequate headcount coverage for all operating tables
• Conduct training sessions and ensure correct skills development during BPA sessions
• Communicate all news updates and procedural changes to the team in a timely manner
• Participate in recruitment training and development of team members
• Prepare monitor and report on team KPI data; create and execute monthly/quarterly improvement plans
• Organize and lead team and individual meetings
• Report to Senior Team Manager regarding team needs changes and staffing issues
• Maintain Team Managers Manual and other online resources
• Proficiently use internal systems including Wiki Jira TTS Slack Smart Recruiters NEVOS EVO Learning Evospace and Studio Desk
• When assigned as manager on duty work a minimum of 75% of shift time on the gaming floor conduct regular floor walks ensure compliance with workplace rules and participate in table promotions and media campaigns
• Complete incident reports and assist employees with documentation as needed
• Ensure all procedural legal and disciplinary standards are followed and enforced
• Report any non-compliance with company standards procedures or legal requirements
• Work flexible shifts and hours as assigned
• Obtain First Aid Level 1 certification (company sponsored)

Qualifications :

Essential Qualifications

• Fluent English language proficiency with strong written and oral communication skills
• Proficiency with Microsoft Office and computer systems
• Knowledge of casino gaming operations and procedures
• First Aid Level 1 certification (or willingness to obtain)

Preferred Qualifications

• Previous managerial experience in hospitality gaming or related customer-facing industries
• Fluency in additional languages (Korean Japanese Mandarin or Vietnamese)
• Experience working in a live gaming or broadcast environment

Additional Information :

This position is an excellent opportunity to join the fast-growing Evolution team. We Offer:

• Annual salary range: 55k-60k/year
• Paid Time Off - 3 Weeks Vacation; 2 EVO Days; 8 Sick Days
• Paid Holidays
• Medical Dental & Vision Insurance Plans (individual & family coverage)
• Life and AD&D Insurance
• RRSP/TFSA Match Program
• Employee Discount Program

Remote Work :

No

Employment Type :

Full-time