Team Leader , Managed Services Automation Consultant
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Job Summary
Req Id:432522
Connection is everything. It drives us to innovate explore and stay close to what matters to us most. At Bell were building a more connected future through world-class networks AI-powered solutions and digital experiences that elevate how people live work and play every day.
We believe in empowering people. Thats why we equip our teams with cutting-edge technology AI tools and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact If youre inspired by innovation that advances how people connect and transforms whats possible you belong on #TeamBell.
On the Bell Business Markets team youll be a vital part of making innovation happen for enterprise-scale customers. Youll deliver advanced solutions in areas such as IoT Mobility/5G Cloud Cyber Security Voice Collaboration & Contact Centre and Internet & Private Networks.
At Bell your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.
We are seeking a Senior Manager to lead and accelerate the automation transformation across our combined Managed Services (MS) organization. This role is critical to building a resilient highly scalable managed operations business capable of serving customers well beyond our strategic top-tier accounts.
You will define and drive the next phase of our Managed Services evolutionstrengthening MSP frameworks industrializing operations and embedding automation at scale.
- Lead a multidisciplinary team responsible for quality engineering automation assurance AI validation operational readiness and continuous improvement focused on identifying the highest-risk operational activities that reduce human error and drive quick improvements within the business fostering a culture of innovation accountability collaboration and continuous improvement.
- A strong grasp of modern AI paradigms including building agentic systems that can perform autonomous diagnostics and prescriptive repair. This requires hands-on knowledge of Large Language Models (LLMs) like Gemini (or equivalent) for tasks such as natural language interaction and code generation.
- Own and drive the end-to-end Managed Services automation program taking it to the next level
- Map key MS processes and functions into ServiceNow workflows to enable automation and scale
- Lead the rationalization and cleanup of observability capabilities across the MS portfolio
- Prioritize and sequence near-term and mid-term initiatives that measurably reduce Sev 1 and Sev 2 incidents
- Develop and communicate automation value realization and benefits cases including for Cornerstone and related initiatives
- Lead and mentor a high-performing team of MS process and tooling experts
- Partner & collaborate closely with Engineering Product Management Operations Service Delivery Cybersecurity Architecture and Vendor partners to ensure quality is embedded throughout the service lifecycle.
- Strategic and innovative thinking
- Strong business and operational acumen
- Exceptional leadership and team-building capabilities
- Executive presence and communication skills
- Customer-centric decision-making
- Collaboration and influence across organizational boundaries
- Data-driven problem solving
- Ability to lead through ambiguity and change
- A passion for quality operational excellence and continuous improvement
- Bachelors degree in Computer Science Software Engineering Information Technology Engineering or equivalent practical experience.
- 7 years of experience in software engineering quality engineering automation development DevOps platform operations or related technology disciplines.
- 3 years of experience leading technical teams in software development quality assurance automation engineering managed services or operational support environments.
- Must have a thorough understanding of current IT operations including change management processes common causes of failures and existing monitoring tools (e.g. NewRelic).
- Experience building and scaling automation testing and quality assurance frameworks.
- Strong understanding of Agile DevOps CI/CD and modern software engineering methodologies.
- Experience leading cross-functional initiatives across development operations and business organizations.
- Proven track record of delivering measurable business and operational outcomes through technology initiatives.
- Strong analytical problem-solving and decision-making capabilities.
- A mindset focused on delivering value quickly even if the solution isnt a perfect. This involves integrating with existing bespoke tools (like EnGenius) and building custom dashboards to fill immediate visibility gaps.
- Experience leading Quality Engineering Test Automation Platform Assurance Service Assurance Automation Excellence or SDET organizations.
- Experience within Managed Services Telecommunications Cloud Services Cybersecurity Services IT Operations or Enterprise Technology environments.
- Strong background in automation process engineering industry frameworks for service management and ServiceNow
- Experience with AI-enabled solutions intelligent automation AIOps machine learning validation or AI governance frameworks.
- Expertise in Google Cloud Platform (GCP) or equivalent particularly its data and AI services like BigQuery Vertex AI and GCP Agent Builder (or equivalent) designing a scalable multi-tenant AIOps platform from the ground up
- Working knowledge of modern technology platforms including Kubernetes Docker Terraform Python GitHub GitLab Jenkins Azure AWSlatform.
- Experience establishing governance frameworks operational controls and quality standards for business-critical platforms and services.
- Strong understanding of ITIL-based service management processes including incident problem change and release management.
- Comfortable leading cross-functional teams managing third-party vendors strategic partners and outsourced delivery teams while influencing at all levels of management in a fast paced environment
- Strategic thinker with hands-on execution capability and demonstrated success leading transformational initiatives and organizational change programs.
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status:Regular - Full Time
Job Location: Canada : Ontario : Toronto
Canada : Ontario : Mississauga
Work Arrangement: Hybrid
Application Deadline: 09/18/2026
For work arrangements that are Hybrid successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy positive and thriving workplace. As part of our team youll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us youll be eligible for medical dental vision and mental health benefits that you can tailor to your specific needs. Plus as a Bell team member youll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued respected supported and that they belong.
Bell is committed to clarity in our hiring process. All roles posted are opportunities were actively recruiting for unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry email your recruiter or to make arrangements. If you have questions or feedback regarding accessibility at Bell we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect use and disclose your personal information.
Created: CanadaON Toronto
Bellone of Canadas Top 100 Employers.
Required Experience:
Manager
About Company
Canada’s largest communications company, BCE leads the industry in providing advanced broadband communications networks and services to consumers and business customers across the country.
