Team Leader Casualty Claims

At Gore Mutual weve always set ourselves apart as a modern mutual that does good. Now were proudly building on that legacy to transform our companyand our industryfor the better.

Effective January 1 2026 Gore has joined Benevathe countrys largest mutual insurance companyas part of its Property & Casualty operations in Ontario and Western Canada. During 2026 Gore will combine its operations with Unica Insurance Benevas Ontario-based subsidiary specializing in niche commercial and personal insurance creating a stronger more diversified mutual insurer with greater scale and long-term stability.

Every decision and investment remains anchored in long-term benefits to customers members and communities. Come join us.

The Casualty Claims Team Leader supports and guides a team of 68 claims professionals each with varying skills and responsibilitiesto ensure casualty claims are handled efficiently accurately and in full compliance with internal processes regulations and service standards. The role focuses on developing and empowering team members fostering a collaborative and accountable environment and providing clear direction and coaching so each person can perform at their best. By building strong relationships removing obstacles and maintaining consistent oversight the Leader drives highquality claims outcomes operational consistency and exceptional service for customers broker partners and internal stakeholders.

What will you do

Team management and Development

• Lead coach and develop a team ofCasualtyadjusters to ensure high performance and professional growth.
• Create individualized performance and development plans to drive results based on each individual adjusters role and level of development
• Review Productivity Metrics with adjusters to ensure strong results
• Support design and implementation of adjuster training and skills development

Operational Performance

• Manage workflow caseload distribution and team productivity to meet service level agreements and key performance indicators.
• Quality assurance:monitoring of claim files and review with adjuster to maintainaccuracy consistency and internal standardsregarding investigation negotiation and settlement decisions and documentation

Complex Claims Resolution

• Handle escalated claims disputedadjusterdecisions and technical coverage issues requiring senior-level expertise and decision-making.
• Ensurecompliancewith Insurance Act multi-provincial regulations andvarious Litigation standards

Project Management

• Supportdesign androleout ofCasualty specificinitiatives
• OftenLeaders are involved inhands ondevelopment of smaller projectslead by Business Management team

What will you need to succeed

• Community college degree and CIP FCIP or CRM designations an asset
• Minimum 10 years as senior casualty file handling experience required
• Prior experience in mentoring and technical evaluation
• Proficient in investigation evaluation negotiation and settlement of claims
• Expertunderstanding of tort law insurance policies and contracts and litigation process
• Expert understanding ofmedicalrecord analysisterminologyand strongknowledge of human anatomy
• Risk mitigation and cost-control strategies
• 1 years of previous leadership or formal team mentoringexperience
• Effective Communication: written and spoken
• Critical Judgement and Decision Making
• Resilience attention to detail with strong problem-solving skills
• Strong organization and time management skills
• Detail oriented with high focus on quality
• High level problem solving and investigative skills
• Expert levelClaimsInvestigationNegotiation Evaluationand Settlementskills
• High level ability to interpretMedicalreports andassess nature/extent ofinjuriesto predict outcomes
• Knowledge of variousDispute and Litigation Managementprocesses regulations and tribunals across Canada and USA
• Mentoring and Coachingskills

#LI-Hybrid

The expected base salary range for this position is $81000 - $131000. Depending on your relevant experience skills qualifications market conditions and business needs base compensation may vary. You have the potential to earn more through Gore Mutuals discretionary bonus program which gives you an opportunity to increase your total compensation provided the business meets its performance targets and you meet your individual goals.

Please note: This rangereflects the expected base salary for this role but may not represent the full compensation range for all experience and skill levels. During the recruitment process we will discuss and consider how your unique qualifications align with the broader range for this position.

Gore Mutual is proud to offer a comprehensive total rewards package which includes extended health and dental benefits disability insurance retirement plan matching paid time off recognition and perk programs.

This posting pertains to an existing vacancy that is actively being filled.

Accessibility for applicants

Gore Mutual Insurance Company is committed to providing accommodations for people with disabilities during all phases of the recruiting process including the application process.

If you require accommodation because of a disability we will work with you to meet your needs.Contact usand a human resources representative will consult with you to determine an appropriate accommodation.

Should you request an accommodation during the interview process please notify your Talent Acquisition Consultant.