Team Lead | Website Development

Who Are You

You are an experienced website developer and people leader who understands how to balance technical quality client experience and team performance. You are confident working in WordPress and modern development workflows and you know how to support a team through complex builds technical issues client escalations and shifting priorities.

You are organized proactive and solutions-oriented. You care about building strong websites improving processes developing team members and using new tools technologies and AI-assisted solutions to make work better faster and more effective.

Whats the Role

The Team Lead of Website Development is a critical part of our Websites leadership team. This role is responsible for managing the website development team including day-to-day operations people management performance support workflow oversight technical quality and team development.

You will act as an escalation point for complex technical issues critical website incidents and client-related development concerns. You may also manage a reduced portfolio of your own clients depending on department needs. Working closely with the Manager of Websites project managers developers designers and other internal team members you will help create high-quality websites improve development processes and contribute to product development initiatives.

Duties & Responsibilities

In this role you will:

• Oversee the day-to-day operations of a team within the department ensuring efficient workflow effective team collaboration and adherence to established processes and deadlines.

• Manage a reduced portfolio of clients focusing on delivering an exceptional client experience tailored to the specific needs of each individual ensuring satisfaction and long-lasting relationships.

• Support and oversee the maintenance and support of our web servers working alongside vendors to ensure goals and objectives are met.

• Support the strategic planning and direction of the department or business unit ensuring alignment with company goals and fostering a culture of innovation and continuous improvement.

• Serve as the escalation point for complex client issues providing solutions that maintain client trust and department integrity.

• Troubleshoot complex technical issues and provide escalation support for critical website incidents.

• Manage and develop a team of individual contributors ranging from entry-level to senior developers and coordinators through weekly 1-on-1s and quarterly performance reviews.

• Manage the allocation of development and coordinator resources to ensure optimal utilization and timely project completion.

• Lead technical quality assurance processes including testing accessibility compliance performance optimization and launch readiness reviews.

• Implement and monitor performance metrics aiming for continuous improvement and high-quality deliverables.

• Work closely with internal support departments to establish and maintain quality assurance standards and processes.

• Lead special projects and ideate process improvements in consultation with the department head.

• Research and evaluate emerging technologies plugins tools and AI solutions that can improve efficiency and client outcomes.

• Participate in product development initiatives contributing ideas and collaborating on implementation.

• Responsible for maintaining and fostering a positive team culture ensuring team morale remains high and team members are motivated.

• Oversee the performance of your teams client portfolios ensuring KPIs are met and client satisfaction is maintained.

• Coordinate with other departments for cross-functional initiatives and maintain effective inter-departmental communication.

• Take an active role in recruiting hiring and onboarding new team members ensuring that the teams skill set aligns with the departments goals and needs.

• Continuously stay abreast of industry trends and best practices to ensure we are ahead of the curve.

Required Experience & Skills

• Legally able to work in Canada and located in Calgary AB.

• Minimum 2 years of specialized experience in website development.

• Proficient in CSS HTML and with Figma UX/UI best practices and design-to-development working on enterprise-level multisites.

• Excellent organizational communication and interpersonal managing and maintaining server systems and processes.

• WordPress experience is considered an asset.

• Experience with server systems like NGINX and Plesk is considered an asset.

• High proficiency in email marketing tools and platforms.

• Demonstrated capability to resolve complex issues effectively.

• Strong understanding of KPI-driven strategies and analytics tools.

• Experience with AI-assisted development tools.

• Familiarity with Bootstrap and Advanced Custom Fields.

• Previous experience in people management roles preferably within a digital marketing context.

• Bachelors degree in computer science software engineering or a related field or an equivalent combination of education and experience.

• Experience with AI-assisted development tools.

• Experience on working on complex enterprise-level multisites.

Who is POD Marketing

POD Marketing is a full-service agency that works across marketing consulting and HR to help clients solve real business challenges.

Behind that work is an incredible group of people. We put just as much care into supporting our team as we do our clients creating an environment where people feel trusted supported and inspired to do their best work. This role supports our senior living marketing division citizen where we work directly with senior living operators across North America to help them attract residents build trust with families and grow occupancy.

At POD culture isnt about perks (though we have those too). Its about how you feel at work: accepted for who you are encouraged to grow and surrounded by people who want to see you succeed. That approach has earned us multiple awards including recognition as one of Canadas Most Admired Corporate Cultures.

Whats in it for You

At POD Marketing we work hard have fun and genuinely support each other. We believe people do their best work when they feel valued trusted and balanced; and weve built an environment that makes that possible.

Youll enjoy three weeks of paid vacation twelve flex days a Passion Day to spend however you choose and a company-wide MeMonday to prioritize mental health. We offer a thirty-day remote work policy for when you need a change of scenery twenty-six hours of paid volunteer time each year and a comprehensive benefits package that includes health dental vision and spending accounts.

Growth and development are also a priority at POD. Youll have access to our mentorship program our in-house leadership development program DiSC communication training and ongoing learning opportunities designed to help you grow your skills and career. Youll also have regular one-on-one check-ins quarterly performance conversations and a culture of continuous feedback that keeps you supported and clear on expectations.

Our downtown Calgary office is bright modern and stocked with good coffee snacks and great people. We offer discounts with local vendors and a culture thats collaborative energetic and built on trust and respect.

How to Apply

At POD we believe that most job requirements and conceptual knowledge are easily trainable. But you cant teach drive ambition or passion. (Take a look at this article Finding Your Unicorn written by our President Kevin Wilhelm). Our hiring managers consider alignment with our core values and passion for our company culture to be as valuable as experience and education.

Finding the right fit is important to us and we put real care into reviewing applications. This is your chance to show us who you are: your voice your attention to detail and your excitement about joining the team. Take a few extra minutes to help us see why this opportunity is the right fit for you.

We often see strong candidates miss out because of preventable issues like missing cover letters referencing the wrong job title or company or submitting unedited AI-generated content. We encourage the use of AI to streamline your process but your application should still reflect your voice and accuracy. If this role excites you let that show in how you apply.

A few tips to stand out:

• Submit an up-to-date resume that highlights the skills and experience we are looking for

• Include a personalized cover letter or a video cover letter (one is required both are not necessary)

• If you choose to submit a video cover letter keep it short and engaging (under 2 minutes please!)

• Share why this specific role excites you and how your background connects to it

• Make sure your application is error-free (especially the basics like company name and job title)

• Answer the application questions with intention. Your responses dont need to be long; quality over quantity matters!

• If you use AI review and edit so it sounds like you and is factually correct (no - passion and innovation are not our core values no matter what ChatGPT tells you)

• Review the posted salary range before you apply and make sure it aligns with what youre comfortable with

Always apply through our website. We will reach out by email if you are selected for the next step. Either way we appreciate your interest and the time you spent getting to know us.

At POD Marketing we believe in creating an inclusive work environment which is why were proud to be an equal opportunity employer. We consider and evaluate all qualified candidates based on their qualifications without discrimination based on race colour religion age gender sexual orientation gender identity genetic information national origin disability veteran status or any other legally protected characteristics.