Systems Analyst – Children and Family Services

Systems Analyst Children and Family Services

Location: #200-Ave Edmonton AB

Closing Date: Until Suitable Candidate is Found

Position Status: Full time (40 hours/week) Permanent

Reporting to the Senior Operations Manager and working collaboratively with the IT Manager the Systems Analyst is committed to enhancing the Children and Family Services (CFS) Department data management and systems processes to best serve Métis Albertans. The Systems Analyst will ensure new software and systems are successfully integrated into the Children and Family Services Departments operations by managing installation customization training and troubleshooting to meet specific department objectives. This role will act as a liaison between technical teams and end-users to facilitate smooth adoption of new technologies and optimize current technologies. This role requires experience with system installation and configuration user training and project and change management. The successful candidate will have some knowledge of Childrens Services processes a good understanding of Métis culture and values and possess excellent analytical communication and relationship building skills.

Note: The Otipemisiwak Métis Government IT team will maintain general oversight of systems operations and data management. The Systems Analyst will be focused on implementation and optimal use of software specific to the CFS department due to the scope of work and rapidly growing needs of the department. The parties will be required to work together to streamline services and ensure shared knowledge.

Key Responsibilities:

• Develop and implement the departments systems strategy in alignment with organization objectives.
• Work collaboratively with the IT Manager and third-party IT personnel to ensure alignment of strategies and completion of services through the correct channels.
• Stay up to date with emerging technologies and trends to recommend innovative improvements to business operations. Where applicable facilitate transitions to new systems.
• Develop and deliver comprehensive training programs to end-users on new and current system features and functionalities.
• Troubleshoot staff systems requests including but not limited to account or general systems issues.
• Lead or support systems projects from initial concept through to successful completion in collaboration with the IT Manager.
• Ensure projects are completed on time and within scope of directives.
• Work closely with the Children and Family Services team to understand their systems needs and develop solutions to improve productivity.
• Communicate and collaborate effectively with CFS management and senior leadership.
• Other duties as required or assigned.

Skills & Competencies:

• Proficient in Microsoft Office programs (Office 365 Teams Excel Etc.)
• Excellent technical skills and hands-on experience with software configuration and troubleshooting.

• Excellent organizational and time management skills with the ability to be flexible and allocate time and resources effectively.
• Ability to adapt to changing priorities and requirements in fast-paced or high-pressure environments.
• Strong written and verbal communication skills.
• Ability to maintain confidentiality when handling sensitive information.
• Strong political and cultural sensitivity.
• Ability to work independently and in a team environment.
• Ability to facilitate presentations provide and receive feedback and foster positive relationships.
• Sound analytical thinking planning prioritization and execution skills.
• Ability to identify issues and implement creative and strategic solutions to overcome problems.

Qualifications:

• Bachelors degree in Information Technology Computer Science or a related field.
• Two (2) years experience working in Systems Operations.
• Proven experience in developing and implementing programs including planning and facilitating trainings and presentations.

• Experience with Penelope Intelligenz & Asana is an asset.

• Indigenous Awareness Training is an asset.
• Working knowledge of the Child and Youth Enhancement Act Freedom of Information and Protection of Privacy Act and Protection of Personal Information Act is an asset.

Other Requirements:

• The position will be based in office attendance is required.
• Ability to work a regular schedule from Monday Friday 8:30 AM 4:30 PM with occasional evenings and weekends as required.
• Ability to travel throughout the province of Alberta with notice. Must have a drivers license and an operational vehicle.
• Acceptable attainment of a Vulnerable Sector Police Information Check with renewal every two years is required.
• Acceptable attainment of an Intervention Record Check with renewal every two years is required.

What We Offer:

• An opportunity to work for Otipemisiwak Métis Government under its newly ratified Constitution and be an instrumental part of the largest Indigenous Government in Canada as it rapidly grows and develops.
• An opportunity to learn about Métis culture history and art.
• Personal development & career opportunities.
• A comprehensive benefit package.
• Generous time off policies.

Métis applicants are encouraged to apply.

The Otipemisiwak Métis Government thanks all applicants for their interest. We are committed to a fully human-led recruitment process and do not use artificial intelligence to review candidate applications. We take a deliberate and thoughtful approach to selecting candidates ensuring integrity and equity at every stage.

As a Métis government the Otipemisiwak Métis Government is committed to the recruitment retention mentorship and advancement of Métis Citizens and other Indigenous Peoples while maintaining a fair and equitable hiring practices to foster a diverse inclusive and equitable workplace and we value the lived experiences and cultural knowledge of all candidates.

Only candidates selected for an interview will be contacted. Please note that candidates who have been selected to move forward to the next stage of the recruitment process will receive an email to complete a short online video submission. Our team receives a large volume of applications and will reach out only as applicable.

If you experience barriers to applying or require accommodations at any stage of the recruitment and selection process please contact We are committed to providing an accessible and inclusive experience.

Required Experience:

IC