Support & Deployment Engineer – Toronto, Canada | Hybrid

About the Company

If you have ever watched television or enjoyed a movie on your phone or tablet this experience was likely brought to you through an Ateme solution created by our award-winning engineering teams.

Ateme (PARIS: ATEME) is the global leader in video delivery partnering with top content and service providers and streaming platforms like Netflix.

Through our cutting-edge R&D and innovation we enable clients to deliver high-quality video experiences on any device boosting engagement and revenue.

Guided by a robust CSR policy we are committed to making the entertainment and video experience captivating greener accessible to everyone while promoting our employees well-being and ethical business practices.

At Ateme we prioritize innovation collaboration empowerment agility and diverse contributions.

Join us and help shape the future of video delivery!

Want to work on the technology behind global streaming platforms like Netflix Join ATEME and help deliver high-quality video experiences at scale.

Mission:

In this role you will play a key part in ensuring seamless video delivery for millions of viewers by deploying and optimizing cutting-edge streaming solutions across North America.

Key Responsibilities:

Deployment & Integration:

• Install configure and integrate ATEME solutions within customers broadcast and streaming environments.

• Collaborate with internal teams (R&D Sales and Product Management) to ensure smooth implementation and customer satisfaction.

• Document deployment procedures and best practices to enhance knowledge sharing.

Customer Support & Troubleshooting:

• Provide technical support diagnosing and resolving complex system issues.

• Analyze logs and performance metrics to identify root causes and optimize system performance.

• Work closely with customers to address technical inquiries and offer timely solutions.

• Assist in training clients on ATEME products and solutions.

Continuous Improvement & Innovation:

• Contribute to product improvement by relaying customer feedback to R&D teams.

• Stay up-to-date with industry trends emerging technologies and best practices.

• Develop automation scripts and tools to streamline troubleshooting and deployment processes.

• Participate in internal training sessions and knowledge-sharing initiatives.

Required Skills & Experience:

• Experience: 3 years in technical support deployment or integration (broadcast streaming or telecom preferred)

• Technical Skills: Linux IP networking video compression (MPEG-2 H.264 HEVC) streaming protocols (HLS DASH RTMP)

• Nice to Have: Cloud platforms (AWS Azure GCP) Docker/Kubernetes scripting (Python Bash)

• Problem-Solving: Strong troubleshooting and analytical skills

• Education: Bachelors degree in a related field preferred

• Availability: Willing to join an on-call rotation in a 24/7 environment

Why join ATEME

• Real Impact: Your work directly supports global streaming experiences used by millions

• International Exposure: Collaborate with teams and clients across North America Latin America and Europe

• Cutting-Edge Tech: Work on advanced video compression and cloud streaming technologies

Salary & Benefits:

• Competitive Salary: $90000$120000 CAD annual base salary depending on experience and technical expertise with potential performance-based incentives

• Hybrid Work: Enjoy the flexibility of a hybrid schedule with 3 days per week on-site and 2 days remote

• Time Off: 20 days of annual vacation 10 paid holidays additional paid leave for qualifying life events and extra vacation based on seniority after 4 years of service

• Health & Insurance: Comprehensive medical dental and vision coverage ATEME covers 60% of benefit premiums plus Life & AD&D insurance

• Internet Reimbursement: Up to $120 CAD per month toward eligible home internet expenses

• Mobile Phone Reimbursement: Up to $90 CAD per month toward eligible mobile phone expenses

• Technology Allowance: Receive up to $580 CAD toward a new device every 3 years

• Location: Toronto Ontario Canada
  Candidates must be based in the Greater Toronto Area (GTA) and able to work on-site in Toronto approximately 3 days per week.

EQUAL OPPORTUNITY & NON-DISCRIMINATION

ATEME is committed to providing equal employment opportunities and maintaining a respectful inclusive and accessible recruitment process. We consider qualified candidates without discrimination based on race ancestry place of origin colour ethnic origin citizenship creed sex sexual orientation gender identity or gender expression age marital status family status disability or any other characteristic protected under the Ontario Human Rights Code. Employment decisions are based on qualifications experience skills and the requirements of the position in accordance with applicable federal and Ontario laws. Accommodations are available throughout the recruitment and selection process for candidates with disabilities upon request.