Supply Chain Manager Warehousing and Fulfilment

Who We Are

Based in Toronto Canada Pooch is a fast-growing pet gear company leading the way in functional problem-solving products for dogs. From everyday essentials to category-defining innovations we design products that meet real needs and raise the bar for comfort performance and style in the pet industry. We have recently launched an innovative toy brand (WAGLAB).

Our Values

We stick together We do the right thing We are all entrepreneurs We are product obsessed We tell it like it is Weve got our customers back.

The Role

Were looking for a driven and detail-oriented Supply Chain Manager to be accountable for Warehousing & Fulfilment for the organization. Reporting to the Vice President of Operations this role will act as a key partner across Supply Chain Finance Sales and Marketing teams. You will be responsible for driving operational efficiency inventory accuracy customer satisfaction and cost optimization across multiple distribution channels.

Core Responsibilities

Warehouse Management

• Oversee warehouse operations including inventory synchronization storage optimization capacity planning reporting and IT/EDI integration.
• Manage monthly warehouse invoice review and approval.

Retail Fulfilment

• Manage end-to-end retail order fulfilment including order processing SKU maintenance stock transfers pricing approvals and supplier/customer onboarding.
• Coordinate wholesale order tracking vendor compliance chargeback management and EDI integration.
• Support large customer program implementations and dropship operations
  
  

Ecommerce Fulfilment

• Oversee Shopify and e-commerce order processing to ensure SLA compliance inventory accuracy and operational performance.
• Monitor open orders resolve fulfilment issues and maintain KPI reporting for accuracy speed and back-order management

Amazon Fulfilment

• Manage Amazon inventory replenishment transfer recording returns refurbishment programs and related reporting.
• Support Shopify integration and operational alignment.

Budgeting & Cost Control

• Prepare track and manage Supply Chain operational budget monitor write-offs and identify process improvements to reduce costs.
  
  

Product Pricing & SKU Management

• Maintain master SKU file price lists and ensure customer pricing alignment.

Customer Invoicing

• Oversee EDI and ERP-based customer invoicing processes to ensure billing accuracy and efficiency.

Your Profile

• 5 years of proven experience in supply chain warehousing fulfilment and operations management.
• Strong understanding of inventory control EDI systems ERP/WMS platforms and e-commerce operations.
• Experience with Shopify Amazon Seller/Vendor Central and wholesale fulfilment processes preferred.
• Strong Microsoft Excel skills with attention to detail and a focus on data accuracy and process integrity.
• Experience working cross-functionally with Finance Sales Marketing and Operations teams.
• A proactive solutions-oriented mindset with the ability to identify gaps and drive improvements.
• A passion for dogs!

What We Offer

• Base salary range between $75000 - $90000 based on experience and plus benefit package
• 3 weeks vacation to start.
• Annual wellness stipend to support your mental and physical well-being.
• Company-wide PTO and personal days.
• Employee Discounts.
• Smart dedicated team in a small office environment.
• Dynamic office culture with many dogs in the heart of Toronto!
• Hybrid work environment with one day in office weekly (note this may evolve over time).
• A fast-paced mission-driven environment where youll learn grow and make your mark.

Canada Pooch values diversity in its workforce and encourages applications from all qualified individuals. Applicants requiring a disability-related accommodation at any stage of Canada Poochs recruitment process should contact . As required by legislation Canada Pooch will consult with applications requesting such an accommodation to ensure that Canada Poochs recruitment process considers their accessibility needs.

Required Experience:

Manager