Supervisor, Social Assistance

Hiring for Permanent Full-Time and Temporary Full-Time (duration up to 9 months) at the Vaughan location.

ABOUT US

Almost 1.3 million residents call York Region home making it one of the largest regions in Canada and the fastest growing with a population thats expected to grow to more than 2 million by 2051. Our geography which is comprised of about 1800 square kilometers over nine different municipalities is as beautiful interesting and diverse as our government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.

WHAT WE OFFER

Recognized by Forbes as one of Canadas Best Employers we offer a collaborative progressive workplace that takes pride in our organizational culture and is committed to living The 13 Factors of Psychological Health and Safety in the Workplace aligned with our vision to create strong caring and safe communities both within and outside our walls.

• Defined Benefit Pension Program - With the Ontario Municipal Employees Retirement System (OMERS) defined benefit pension plan you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.
• Benefits and Wellness - Employees and their loved ones have access to a comprehensive employer-paid benefits plan that includes extended health dental and life insurance access to a 24/7 Employee and Family Assistance Programand corporate discounts and purchase plans for day-to-day products and services.
• Inclusive and Diverse Workforce - Were committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential participate freely in society and live with respect dignity and freedom from discrimination. Our robust Inclusion Diversity Equity and Accessibility program continues to grow and has been recognized by the United Nations and many other organizations for our leadership.

ABOUT THE ROLE

Reporting to the Manager Social Assistance is responsible for coordinating delivering and administering person-centred Ontario Works (OW) Programs and regionally funded programs; supervising staff in determining applicant eligibility and providing integrated financial and wrap around case management services; supervising staff working with service providers ensuring compliance with Ontario Works legislation and policy directives; analyzing identifying developing and implementing initiatives to continually improve the effectiveness and efficiency of the OW Program in the provision of wrap around case management with a long term perspective in addressing customers needs; and ensuring responsive service delivery in a risk based empathetic person-centred and collaborative manner.

WHAT YOULL BE DOING

• Oversees staff in determining applicant eligibility case planning financial and employment case management investigations and reporting activities.
• Interprets Ontario Works legislation and policy directives to ensure service delivery standards are adhered to and are responsive to customer needs while maintaining cost effectiveness and fiscal responsibility.
• Reviews legislation and Provincial directives and provides input into new internal policies and procedures; assists and/or develops standard practices for the Branch in order to maintain program integrity and consistency.
• Reviews and responds to internal review requests; reviews and approves case plans non-compliance recommendations and referrals for fraud investigations.
• Leads staff in the provision of intensive wrap around case management and providing guidance to staff and ensuring service integrity.
• Leads the development of OW marketing strategies and regionally funded training programs.
• Oversees the disbursement of allowances and benefits to customers and vendors the recovery of overpayments court-ordered support and other assignments resulting from various financial supports.
• Oversees the strategic and operational planning and the development of the communication strategies and annual business plan including resources allocation and monitors the action plan for achieving results.

WHAT WERE LOOKING FOR

• Successful completion of a Community College Diploma or approved equivalent combination of education and experience.
• Minimum of three (3) years of directly related experience in a human or social services environment involving client impacting decision making risk assessment and professional judgment in case based or service delivery contexts (including complex or escalated matters) and a minimum of one (1) year of direct supervisory experience.
• Demonstrated experience in financial eligibility decision-making including overpayment identification cost recovery collections or related financial compliance activities.
• Satisfactory Police Criminal Background Check.
• Demonstrated knowledge of relevant Standards Acts and Regulations applicable legislation industry standards and current practices.
• Ability to demonstrate the Regions leadership and core competencies.
• Knowledge of community resources including health counselling and employment programs and services.
• Sound knowledge of the Departments program delivery operations programs and services the community served and client social issues.
• Demonstrated report writing analytical and project management skills to meet program objectives and work to tight deadlines.
• Demonstrated ability to plan coordinate implement and evaluate programs and services in assigned program area and to develop and implement change management plans.
• Staff supervisory skills including knowledge of collective agreement administration and interpretation labour relations principles and practices and relevant employment legislation.
• Excellent interpersonal skills and ability to connect with a range of internal and external partners while focusing on fostering collaborative work relationships.
• Strong communication influencing and presentation skills with a strong customer focus.
• Strong leadership to proactively engage in accessibility diversity equity and inclusion initiatives committing to and taking action to contribute to a more accessible diverse equitable and inclusive workplace.
• Intermediate skills in virtual platforms and MS Office Suite.
• Ability to travel to off site locations in a timely and efficient manner as required.
• Ability to work outside regular business hours as required.