Supervisor, One Point Patient Care Team

WHO WE ARE
When it comes to health were always looking for waysto push for better. Its why we were founded in the first 1957 ourfounder pharmacist William Wilkinson witnessed a mother sacrifice her healthby forgoing her own medicine to pay for her sick daughters prescription. Heknew there had to be a better way. So he introduced North Americas firstprepaid drug plan and GreenShield was born as a non-profit with a missionto support better health for all Canadians.

We arent just a health and benefits company. Werethe only non-profit social enterprise that brings worlds of coverage andcare together all in one place.
Were noble challengers purposefully building a betterway and we need the best people to help us create a more holistic approach thattakes care of the mind and body.

Our mission is to create better health for allCanadians and we know that starts with our employees.

THEROLE IN A NUTSHELL

Base Salary: CAD $72521.00 - 109341.00

The OnePoint team is the single point of contact for physicians patients Patient Support Programs (PSPs) insurers and clients. The team manages all incoming patient referrals and ensures patients are enrolled into programs have financial coverage and begin therapy as quickly as possible.

The OnePoint Supervisor provides direct people-management support to the team including oversight training and coaching (performance reviews goal setting and career development). As the team has grown this role supports stabilizing and scaling operations by sharing people-management responsibilities and ensuring consistent high-quality service delivery.

Key Responsibilities

• Support hiring training and coaching of PSP staff to develop a high-performing and resilient team using existing training materials and standard operating procedures.
• Oversee and streamline daily activities manage scheduling monitor performance and implement program processes to enhance performance and productivity.
• Implement protocols and adhere to established processes to ensure high standards of service and compliance with healthcare guidelines and contractual obligations.
• Liaise with key internal and external stakeholders to provide timely and accurate updates and respond promptly to inquiries.
• Address escalations and client complaints resolve conflicts and provide consultation on continuity of care to ensure service excellence.

WHO WERE LOOKING FOR

• Post-graduate diploma in healthcare or a related field
• Minimum of 3 years in healthcare with at least 2 years in a PSP setting
• Preferred: 4 years in healthcare with at least 3 years in a PSP setting
• Understanding of PSPs and how they operate
• Reimbursement and financial support management for specialty drugs including public and private coverage LU codes and free goods management
• Specialty pharmacy processes and systems including retro-billing test billing and systems such as Kroll
• Relationship management with internal and external stakeholders
• Performance monitoring and productivity tracking
• Process improvement
• Conflict management and issue resolution
• Problem-solving and analytical thinking
• Reporting and data analysis
• Clear verbal and written communication
• Troubleshooting PSP-related processes including reimbursement denials appeals financial assistance and test billing issues
• Ability to engage grow and retain staff while fostering collaboration
• Critical thinking and root-cause analysis
• Ability to perform effectively in a high-stress environment and manage personal stress

Nice to Have

• Bachelors degree preferably in science or a related field.
• Additional experience in healthcare or PSP environments.

THE CULTURE
We believe a career should be meaningful. Not just ameans to earn a living. Our culture is one where everyones voice is heard andvalued. Because thats what it takesto create better health for all. We dare to challenge the status quo. And weredriven by people who have challenged theirs. We believe that yourworkplace should empower you to be the best version of yourself. Thats why we provide aplace where you can be inspired challenged and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people arecritical to our overall success. Inclusivity makes us a stronger smarter andmore informed organization. Being intentionally inclusive of diversebackgrounds perspectives and experiences will enhance our company culture topositively impact how we support our communities. A career at GreenShield isnt just about personalachievements its about making adifference together.

Heres to Better Health for All!

AFEW MORE DETAILS
Proficiency in English is requiredfor this position. As part of this role you will be required to communicatewith colleagues or customers who use English as their primary language. By requiring English proficiency for thisposition we aim to ensure that our employees can excel in their rolescollaborate and communicate effectively and contribute to the success of ourorganization.

GS supports diversity equity andinclusion in our teams and communities and we value the unique contributionsmade by all. Even if your experience doesnt align perfectly to everyrequirement we invite you to apply. We encourage applications fromall candidates and will accommodate needs under human rights legislationthroughout all stages of the recruitment and selection process. Please let usknow of any accommodation through Information received relating toaccommodation will be addressed confidentially.

Providing this information givesGS consent to use your personal information to assess your suitability forspecific positions future opportunities or for your personnel file. Yourrésumé will be held in strict confidence and will be viewed only by theOrganization. Information may be stored outside of Canada and could be used foraggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions and ideate on interview questions. We also leverage AI for interview transcription support.

Required Experience:

Manager