Supervisor, Member Services (Full-Time, 20 Month Term) St. Mary's

At Access Credit Union we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment accountability and trust. We recognize and value each employees contributions to our success which is why we offer competitive compensation 100% company paid health benefits employer-matched pension plan continuing education and career advancement opportunities within our credit union.

At Access Credit Union our values are straightforward:

• Do good

• Be better

• Own it

• Move forward

The Supervisor Member Services (SMS) is a member-focusedlocal Brand Championwho motivates coaches and developsfrontline retail staff (MSR/DSR/Senior MSR). They foster an environment with a positive andconsistent advice -based member experiencethatassiststhe members and the branch in achieving goals.

Overseeing the daily workflow of the frontline retail operations they ensure that all established policies and procedures are areresponsible to ensure adequate cash supplies and adherence to security procedures and mandatory reporting is completed in a timely manner for regulatory support the branch as the back up to the Manager Member Service or Managing Partner in their absence.

Leadership

• Establish performance standards in collaboration with the Manager Member Service orManaging Partner;evaluate performance of staff;identify training and development needs;participateinand deliver disciplinary actions.

• Identify and recommend changes within the department to enhance memberservice and create efficiencies.

• Collaborate with the Manager Member Service or Managing Partnerto successfully roll outnewly established organizationalprocedures. Ensure activities conform to policies procedures legislation and regulations.

• Provide input into the development of and support the achievement of organizational goals.

Branch Operations

• Organize schedule and monitor member service activities to ensure that maximum service levels are being provided to members and that work flows smoothly.

• Ensure branch is adhering to Audit and compliance requirements.

• Provide technical direction in all areas of member service functions balancing security procedures and product information.

• Resolve more complex problems and member concerns referred by staff to ensure the needs of members and the credit union are met.

• Disburse and receive treasury cash monitoring and identifying supplies and requirements.

• Maintainopen communication and cooperation with other staff toensure a friendlyand efficient work environment.

• Maintain thorough knowledge ofand adhere tocredit union policies and procedures on risk management confidentialitysecurity and fraud prevention.

• Identify member needs and promote the appropriate products and services referring when necessary.

Business Development & Community Relations

• Create and supportan entrepreneurial environment whereallstaff are encouraged to seek out new business and referral opportunities that support the branchand organizationalgoals.

• Work with Director Service Excellence to establish branch referral targets and business development/community engagement plans.

• Act as an ambassador for the credit union by being visible in the communitythrough professional and personal involvement in various community groups andactivities.

This list is not inclusive and other tasks and/or responsibilities may be assigned by your supervisor.

Essential Qualifications

• Minimum Grade 12
• Post-secondary degree or diploma in Business Administrationor equivalentin education and experience
• Minimum of2yearsprevious experiencewithin the credit union
• Leadership competency with high emphasis on quality of member service
• Ability to develop employees in a coaching environment
• Excellent written and verbal communication skills
• Strong organizational and time management skills with demonstrated ability to complete assigned tasks in a timely and accurate manner
• Critical thinker who analyzes information and uses logic to address issues problems and challenges
• Innovative thinker open to new ideas processes and applications
• Proven team player who is both flexible and adaptable
• Ability to work in an environment with multiple and changing priorities
• Ability to follow standardized policies and procedures
• Advanced knowledge of risk management within the financial industry
• Proficient computer skills
• Understanding and adherence to policies and procedures including but not limited to the Privacy Act Anti-Money Laundering and Terrorist Financing Act the Credit Union Act.

Employee Sub-Type

Fixed Term (Fixed Term)

Starting Salary

$51139.00

If you are interested in this position apply today! Applications for the position close at 12:01 a.m. on the Job Posting End Date.