Supervisor, Client Administration

WHO WE ARE

GreenShieldis a proudly Canadian national non-profit health care and insuranceorganization driven by our mission of Better Health for believe health care is aright not a privilege and we are committed to improving health outcomesadvancing health equity and building a future where every Canadian can reachtheir full health and well-being potential.

Throughour unique integrated payer-provider (payvider) model we offerinsurance administer benefits and pay claims as a payer while offeringhealth care services such as mental health pharmacy telemedicine and chronicdisease management as a provider. As a non-profit social enterprise without shareholders we reinvest our excessearnings to directly support underserved communities. Through GreenShieldCares we positively impacted the health and well-being of over one millionCanadians between 2020 and 2025. Whats driving us now is the commitment to measurably impact an additionalthree million Canadians by 2030 across mental health essential medicinesand chronic disease management through scalable initiatives that delivermeaningful change in pursuit of our mission of Better Health for All.

AtGreenShield our culture is where purpose meets passion and performance. Our teams work as one to delivermeaningful measurable impact for the people and communities we serve.

THEROLE IN A NUTSHELL

Base Salary: CAD $72521.00 - 109341.00

As Canadas only national not-for-profit health and dental benefits specialist our reason for being is to create innovative solutions that improve access to better health. Committed to providing effective cost containment strategies advanced technology and exceptional customer service GreenShield manages and administers benefit plan programs for plan members nation-wide.

GreenShield Administration is a business unit within GreenShield and is more than a pharmacy benefits manager it is a health benefits manager. With offices in Quebec and Ontario GreenShield Administration provides customized white-label solutions that support drug dental and extended health benefits for group benefits carriers third-party payors and government organizations across Canada.

GreenShield Administration is built on a foundation of proven technology seamless branding innovative claim management and administration capabilities collaborative provider management and solid industry expertise. They recognize that each client is unique and requires a business solution tailored to their needs. Reporting to the Manager GreenShield Administration the Supervisor Client Administration will be responsible for the supervision of the GreenShield Administration team to meet or exceed department and company objectives.

• Responsible for training developing and coaching the Client Administration team.
• Provide leadership to the Client Administration team in all aspects of enrolment billings accounts receivable and customer service.
• Foster a positive collaborative team environment where employees are engaged and motivated to meet departmental objectives.
• Ensure quality customer service is delivered within the team
• Take an active role in identifying and supporting projects related to productivity enhancements and process improvements.
• Establish and monitor the day-to-day production requirements of GreenShield Administration partners.
• Support the implementation of new requirements and services for GreenShield Administration partners through system and process changes.
• Liase with GreenShield Administration partners with respect to administrative and systems requirements to manage and resolve ongoing issues
• Support the implementation and ongoing change management of the business.
• Provide subject matter expertise to support completion of Requests for Information (RFI) and Requests for Proposals (RFP) from prospective GreenShield Administration partners.
• Foster a climate that supports relationship building and collaboration with GreenShield Administration partners within GreenShield Administration and throughout the business which results in enhanced alignment innovation and ultimately an exceptional client experience.
• Work with employees and members of the Management Team to address and resolve customer issues and inquiries.
• Work closely with and serve as an active member of Green Shield Canadas management team.
• Occasional travel within Canada may be required.

WHO WERE LOOKING FOR

• University degree or college diploma in Business Administration or related discipline.
• CEBS courses or a professional designation are assets.
• Minimum of three years of experience working in group benefits administration.
• Previous leadership experience would be considered an asset.
• Strong working knowledge of group insurance sales billings and receivables would be considered an asset
• Knowledge of life and disability benefits considered an asset.
• Demonstrated leadership experience to motivate build develop and lead effective teams in a collaborative and engaging environment to achieve results.
• Experience leading teams in the identification and implementation continuous process improvements and technology changes.
• Excellent analytical problem solving and decision-making skills.
• Highly developed planning organizing and negotiating skills; can manage multiple tasks meet deadlines and respond to changing priorities.
• Clear and effective written and oral communication skills and the ability to communicate to all levels of internal and external clients/partners and stakeholders.
• Strong computer skills (Microsoft Office).
• Excellent interpersonal skills that support working effectively and collaboratively in a team environment.
• Ability to travel occasionally within Canada will be required to support clients.
• Bilingual French/English would be considered an asset.

THE CULTURE
We believe a career should be meaningful. Not just ameans to earn a living. Our culture is one where everyones voice is heard andvalued. Because thats what it takesto create better health for all. We dare to challenge the status quo. And weredriven by people who have challenged theirs. We believe that yourworkplace should empower you to be the best version of yourself. Thats why we provide aplace where you can be inspired challenged and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people arecritical to our overall success. Inclusivity makes us a stronger smarter andmore informed organization. Being intentionally inclusive of diversebackgrounds perspectives and experiences will enhance our company culture topositively impact how we support our communities. A career at GreenShield isnt just about personalachievements its about making adifference together.

Heres to Better Health for All!

AFEW MORE DETAILS
Proficiency in English is requiredfor this position. As part of this role you will be required to communicatewith colleagues or customers who use English as their primary language. By requiring English proficiency for thisposition we aim to ensure that our employees can excel in their rolescollaborate and communicate effectively and contribute to the success of ourorganization.

GS supports diversity equity andinclusion in our teams and communities and we value the unique contributionsmade by all. Even if your experience doesnt align perfectly to everyrequirement we invite you to apply. We encourage applications fromall candidates and will accommodate needs under human rights legislationthroughout all stages of the recruitment and selection process. Please let usknow of any accommodation through Information received relating toaccommodation will be addressed confidentially.

Providing this information givesGS consent to use your personal information to assess your suitability forspecific positions future opportunities or for your personnel file. Yourrésumé will be held in strict confidence and will be viewed only by theOrganization. Information may be stored outside of Canada and could be used foraggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions and ideate on interview questions. We also leverage AI for interview transcription support.

Required Experience:

Manager