Student Services Coordinator

Role: Student Services Coordinator Vancouver

Reporting to: Student Services Manager Vancouver

Place of Employment: Vancouver Canada

Employment Term: Fixed term Effective immediately until June 4th 2027

Salary Range: $42000 $44500 per annum

The Student Services Coordinator plays a key role in delivering a welcoming supportive and seamless student experience for students at ILSC and Greystone College Vancouver. As a primary point of contact the coordinator provides front-line student support responds to inquiries assists with administrative processes and works collaboratively with academic and operational teams to ensure students receive timely accurate and student-centred service throughout their studies.

Preference will be given to candidates who are proficient in Korean Mandarin or Japanese; however these language skills are not a requirement for the position.

Working closely with academic teams pathways testing and national student services the coordinator supports student engagement maintains accurate student records and contributes to the effective delivery of student services through in-person email phone app-based and other service channels.

Key Responsibilities

Student Advising & Engagement

• Provide in-person and virtual student advising and support related to academic progress attendance policies and general wellbeing.
• Serve as a front-line point of contact at the ILSC Vancouver front desk ensuring timely accurate and student-centred support.
• Conduct student orientations check-ins and engagement activities to foster connection and community.
• Respond promptly and empathetically to student inquiries through in-person interactions email live chat and virtual meetings.
• Coordinate and support on-campus student activities as required.
• Promote and facilitate participation in campus-based and digital engagement initiatives.
• Support compliance by ensuring students understand visa/study permit and school policy requirements where applicable.

Academic & Administrative Operations

• Manage student records registrations and course placements in student database.
• Prepare session programs schedules and student lists for Vancouver-based intakes.
• Generate and distribute regular reports related to student enrollment attendance and academic progress.
• Coordinate with Academic Pathways and Testing teams on attendance tracking progress concerns warning letters and extensions.
• Maintain standardized data entry and coding practices to ensure consistency and data integrity.
• Issue enrolment attendance and academic letters as required.
• Support on Live Chat and service requests through the student app as required.

Academic & Administrative Operations

• Manage student records registrations and course placements in student database.
• Prepare session programs schedules and student lists for Vancouver-based intakes.
• Generate and distribute regular reports related to student enrollment attendance and academic progress.
• Coordinate with Academic Pathways and Testing teams on attendance tracking progress concerns warning letters and extensions.
• Maintain standardized data entry and coding practices to ensure consistency and data integrity.
• Issue enrolment attendance and academic letters as required.
• Support on Live Chat and service requests through the student app as required.
• Monitor campus facilities and learning spaces reporting maintenance safety and operational concerns to the appropriate vendors building contacts or management team and following up as required.
• Support a safe welcoming and compliant campus environment by communicating facility-related policies and escalating concerns as appropriate.

Essential Qualifications Skills and Attributes

• Post-secondary education and/or equivalent experience in education administration or advising.
• Minimum 23 years experience in student services advising or education administration ideally with international students.
• Strong organizational communication and interpersonal skills.
• Demonstrated empathy cross-cultural awareness and problem-solving ability.
• Ability to manage multiple priorities and work independently in a remote environment.
• Knowledge of and fluency in another language (Korean Mandarin and/or Japanese) considered an asset.

About ILSC ELS Greystone College & Greystone Institute

A world leader in language education & vocational training ILSC Education Group which opened its first language school in Vancouver Canada in 1991 and Greystone College in 2002 offers life-changing educational experiences in Canada Australia Ireland and India some of the worlds most attractive and popular English-speaking work and study destinations. Since opening its first school in Vancouver BC Canada ILSC has become a world leader in language and career training and has grown to include 10 incredible locations around the world in Vancouver Toronto and Montréal Canada; New Delhi India; and Brisbane Sydney Melbourne Adelaide and Perth Australia; and Dublin Ireland; as well as two online language schools ILSC HELLO and ILSC 2025 ILSC Education Group launched Greystone Institute a new Higher Education provider in Brisbane.

In early 2022 ILSC Education Group joined forces with ELS Educational Services bringing together over 100 years of combined experience delivering life-changing learning experiences to international students. Since 1961 when ELS Educational Services opened its first school in Washington DC ELS has developed a global reputation for delivering top-quality English language programs. ELS now has the most extensive network of on-campus English language programs and University partners across the USA.

Our mission is to provide our global community with transformative learning living and work experiences by offering the finest language career and higher education programs.

Our Core Values

PASSION:To enrich & transform peoples lives

INNOVATION:To evolve through creativity & diversity.

RESPECT:To treat everyone with compassion & dignity.

COLLABORATION:To build community & achieve more together.

INTEGRITY:To act responsibly & ethically in everything we do.

ELS ILSC and Greystone College are committed to providing a barrier-free environment and are proud to be Equal Employment Opportunity employers.

If you need assistance or an accommodation due to a disability you may contact HR at

Required Experience:

IC