Store Manager Toronto (Yorkdale)

AMI is looking for a Store Manager for Toronto (Yorkdale). Reporting to the Retail Director of North America the Store Manager will ensure the store is running efficiently. Alongside his/her team they will drive sales and performance and continually create engaging client experience and long-term relationships with clients. Store Manager responsibilities include:

TEAM MANAGEMENT

The Store Manager needs to inspire and guide their team create a positive work environment and foster a culture of teamwork and collaboration:

Hire supervision training and development of a high performing team

Management and monitoring of schedules to maximize performance and profitability

Train team on products and brand knowledge

DRIVING SALES

The Store Managers mission is to drive sales while creating a dynamic environment with excellent customer service:

Supports team to achieve individual and team sales targets.

Monitors and optimizes the Key Performance Indicators of the store and team (Conversion rate Units Per Transaction Average Transaction Value etc.).

Provides daily reports to the Retail Director and HQ.

Works closely with Merchandising team by communicating and providing feedback and better knowledge of the customers.

Sees business opportunity and possible challenges to help initiate changes and improve the business.

CLIENTELING AND EVENTS

Source new clients (stylists agents prospects)

Foster long-term relationships with existing clients; send thank you cards follow-ups and host one-to-one experiences.

Be the ambassador of the stylist program for your store.

Submit in-store events proposal to the marketing team monthly (events hosted by clients stylists others).

CUSTOMER RELATIONS

The Store Manager spreads the AMI spirit by offering alongside with his/her team a unique customer experience:

Welcomes customers according to AMI values: being friendly smiling and always in a good mood

Understands customer needs and proposes a relevant selection of products while encouraging cross

selling.

Drives the team to fully embrace a customer loyalty culture of building strong and long-term relationships with clients.

Introduces new customers to the brand.

OPERATIONS MANAGEMENT

The Store Manager is the guarantor of the store image:

Participates in the reception of merchandise and ensures supply needs.

Ensures that the store is well maintained: presentation of products cleanliness maintenance of the premises...

Follows-up & manages inventory (rotating inventories management of cash register and stock levels and stock errors etc.)

Actively participates in the Visual Merchandising of the store proposes options during rotations.

At least 3 years of experience in retail management.

Experience in luxury sales and/or designer clothing.

Familiar with sales techniques.

Smiling dynamic involved and excellent interpersonal skills.

Team player with a strong sense of team leadership to deliver results beyond expectations.

Mastering customer service skills and demonstrating ability to foster a customer-service spirit.

Strong interest and understanding of fashion a strong familiarity with the luxury market

and its trends.

A second language is preferred