Staff UX Researcher

Who are we

Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems.

Were training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that.

We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers engineers designers and more who are all passionate about their craft.

We are a global technology company co-headquartered in Toronto and San Francisco with key offices in London New York City Montreal Seoul Germany and Paris. Join us!

About the Role

Were looking for a Staff UX Researcher to join the North team and build the research practice that helps us ship more intuitive usable product this role you will establish the infrastructure methods and engagement model that gives teams the right signal at the right stage of product development. Youll work closely with designers PMs and cross-functional partners to embed evidence-driven thinking into how we scope build and evaluate the work we ship.

As the first dedicated researcher on North youll own the research practice end-to-end and play a key role in shaping how the team understands and responds to user needs. Youll work on a product that is defining how enterprises put AI to work and your contributions will directly influence whether users can adopt and get value from it.

What Youll Do

• Design and operationalize the systems frameworks and infrastructure that keep research organized accessible and actionable across the org and that empower teams to drive research initiatives independently with confidence.

• Lead complex research initiatives end-to-end: scoping the approach recruiting participants facilitating sessions and synthesizing findings into clear recommendations that teams can act on.

• Support lighter-weight research projects through a consultation model advising designers and PMs on their approach and reviewing outputs to ensure quality and rigour.

• Empower our FDE team with UXR tools and tactics for capturing structured feedback from customer engagements and distilling it into product-relevant insights for roadmap planning.

• Support PMs in defining measurable hypotheses at project kickoff and making sense of analytics post-delivery.

Youre Likely a Good Fit If You Have

• UX Research Experience: You have 7 years of experience conducting research across a range of qualitative and quantitative methods with a track record of translating findings into product decisions that moved outcomes. You know how to match the method to the moment and can demonstrate the impact of your work.

• Systems thinking: You have experience establishing research infrastructure from scratch whether thats repositories templates research ops or engagement models. You build frameworks templates and processes that force multiply your impact across the org so research efforts are set up to succeed whether you are directly involved or not.

• Cross-Functional Partnership: You have a collaborative approach to product development working closely with designers PMs and Engineers to ensure the right insights make their way into the product lifecycle at the right moments.

• Communication and Synthesis: You communicate findings clearly to technical and non-technical audiences alike. Youre skilled at distilling complex signal into crisp actionable recommendations and know how to present research in a way that builds confidence rather than ambiguity.

• Enterprise Experience: You have experience working with enterprise customers and are comfortable engaging directly with end users whether thats running in-person research sessions customer interviews or on-site engagements.

• Technical Literacy: You are familiar with complex concepts in AI and enterprise software and can use that knowledge to design effective research in technically dense product spaces. Familiarity with AI products or agentic systems is a plus!
  
  
  Cohere is committed to fair and transparent pay practices. The salary range listed for this role reflects the expected base compensation. Actual compensation offered will be determined by factors such as location level job-related knowledge skills education and experience.

  For candidates in the US the Compensation Range is : $160000 - $250000 USD

  For candidates in Canada the Compensation Range is : $230000 $28000 CAD

If some of the above doesnt line up perfectly with your experience we still encourage you to apply!

We value and celebrate diversity and strive to create an inclusive work environment for all. We welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process please submit an Accommodations Request Form and we will work together to meet your needs.

We may use AI-enabled tools to screen and assess applicants against the criteria for this position. This helps our recruiters identify potentially qualified candidates but it doesnt limit the applications our recruiters may review or consider.

Full-Time Employees at Cohere Enjoy These Perks:

• An open and inclusive culture and work environment

• Work closely with a team on the cutting edge of AI research

• A weekly lunch stipend of $75/75 or equivalent in your local currency for lunch.

• Full health and dental benefits including a separate budget for mental health.

• RRSP matching 401K Pension Scheme.

• 100% Parental Leave top-up for up to 6 months for either parent.

• Annual enrichment benefits:

  • Arts & culture fitness/wellness quality time and a workspace improvement credit.

  • Education & learning stipend for conferences courses and coaching.

• Remote-flexible offices in Toronto New York San Francisco London and Paris as well as a co-working stipend

• 6 weeks of paid vacation (30 working days!)

• Budget for traveling to other offices if you are remote plus an annual company offsite.

  
  

How and Where We Work:

• Cohere is remote-friendly. We have offices in Toronto San Francisco New York City London Paris Montreal and more coming soon.

• For those in the office: a daily lunch program plenty of snacks and regular community and social events.

• For those not near an office: a co-working benefit so you can work alongside others in your city.

• Everyone receives a $500 home office stipend to set up your workspace properly.

Required Experience:

Staff IC