Sr. Implementation Manager Grants

The Opportunity

We are seeking a Senior Implementation Manager independently motivated and ready to make our high-functioning Professional Services Team even better. As a Sr. Implementation Manager you will be our new customers primary contact overseeing the onboarding process from end-to-end. This is a multi-faceted set of responsibilities including requirements gathering configuration of our SaaS products to meet those requirements carrying out basic project management activities and ensuring a smooth transition from sales to adoption. You will collaborate closely with cross-functional teams including sales product management customer success and technical support to deliver exceptional client experiences and drive customer satisfaction.

What Youll Do

Client Onboarding: Serve as the primary point of contact for clients during the onboarding process. Conduct kickoff meetings gather business processes and resulting requirements and provide expert guidance on best practices for implementing and configuring our SaaS products to meet their unique needs.

Project Management: Carry out basic project management activities notably that the work you are delivering falls within the scope of the implementation that there are well planned & reliable communications that you continuously evaluate points of risk and opportunity and providing customer advice and assistance with their change management.

Product Configuration: Customize system settings workflows and integrations to align with client requirements while using out-of-the-box functionality to minimize customizations whenever possible. Depending on the product you may also:

• Work extensively in Excel to prepare data and carry out initial data load;
• Write simple scripts;
• Author ad hoc reports on behalf of the customer.

Cross-Functional Collaboration: Work closely with sales product management customer success and technical support teams to ensure a seamless transition from the sales cycle to adoption. Foster strong relationships with internal stakeholders using effective communication to influence product design and customer life-cycle to deliver a coherent high quality client experience.

Training and Documentation: Engage the project team to develop and deliver comprehensive training sessions to educate clients on the features and functionalities of our SaaS products. Create and maintain implementation documentation user guides and knowledge base articles to support clients throughout the onboarding process ensuring the customers complete adoption of their product.

Issue Resolution: Identify and address implementation challenges working closely with internal teams to troubleshoot and resolve issues promptly. Escalate complex problems to appropriate departments and provide timely updates to clients ensuring their concerns are addressed effectively.

Continuous Improvement: Actively contributes to the enhancement of implementation processes and methodologies.

What You Bring

• Bachelors degree in a relevant field (e.g. Business Computer Science Information Systems) or equivalent practical experience.
• 5 years of experience in a client-facing implementation role preferably in the SaaS industry.
• Strong understanding of software implementation processes methodologies and best practices.
• Excellent communication and interpersonal skills with the ability to build rapport effectively collaborate with clients and internal teams and be able to take the lead in a workshop environment.
• Technical aptitude with the ability to quickly learn and navigate new software applications and the ability to identify and address implementation challenges effectively.
• Strong problem-solving and analytical skills high comfort level with Excel is a plus.
• Design and documentation of reports generated from relational databases ability to author reports (SSRS or PowerBI) a significant plus.
• Experience with CRM ERP or other enterprise software implementations particularly GovTech is a plus.
• Familiarity with Jira Cloud Coach Autotask Asana or similar software for project tracking and time management is a plus.

Location & Travel:

This position will be hybrid with 3 days/week in our Oakville ON office (Tuesday Wednesday & Thursday)

Compensation Range: $88000 - $110000
We believe in openness so we publish our range from the start. Where anoffer landsdepends on your background strengths and howyoullcontribute to the work ahead.

This role fills an existing vacancy. Euna uses AI responsibly toassistin screening assessing or selecting applicants. AI helps us work smarter but people lead the process.

AI Mindset at Euna Solutions
We believe the future of work is human AI. At Euna Solutions we encourage our team members to leverage AI tools to enhance creativity efficiency and decision-making. Were looking for people who are curious about emerging technologies eager to experiment and committed to using AI responsibly to augmentnot replacetheir expertise.

If you enjoy exploring new ways to solve problems learning continuously and applying AI to make your work smarter and more impactful youll thrive here.

Life at Euna Solutions

Werea team of builders problem-solvers and public sector a workplace around a straightforward idea: people do their best work whentheyretrusted supported and notrunning onempty.

Hereswhat thatactually lookslike:

How we work
Were hybrid three days a week in our Oakville or Atlanta offices with standard hours on those days. What the remaining days look like depends on your role and your manager. We talk about it early in the process so there are no surprises on either side.

EunafierDays
Twice a year you get an extra day tacked onto a long weekend. Simple reason: people who take breaks do better work. Use it however you need.

Community is part of who we are
Our Engagement Committee finds meaningful ways to give back through time donations and invested in the places where our people actually live and work.

Philanthropy Time
We give every employee up to eight hours a year to spend on causes that matter to them. We want you to show up for your community and we make time for it.

Real connection at scale
You wont know all 600 people and thats okay. What matters is building real relationships with the people you work with every day. Our culture team creates consistent opportunities for that so work doesnt feel isolating.

Room to grow
Whether youre going deep on AI building expertise in government tech or stepping into a bigger role we invest in your development through budget mentorship and real opportunity to move when youre ready.

About Euna Solutions
Euna Solutions is the leading provider of purpose-built cloud-based software designed to streamline procurement budgeting payments and grants management for public sector and government organizations. Eunas AI-powered features and intelligent automation help organizations make better-informed decisions ensure compliance empower collaboration and reduce administrative burden. Eunas full-cycle financial suite supports more than 3600 organizations across North America in building trust enabling transparency and driving positive community impact. Recognized on Government Technologys GovTech 100 list Euna Solutions is committed to advancing public sector innovation. To learn more visit. Eunas privacy policy is availablehere.

Please visit our website: check out our LinkedIn Pages believe in embracing new perspectives and optimizing impact. If you have relatable experience and relevant transferable skills but feel you may be missing a few of the requirements we encourage you to apply! We recognize that people have unique career journeys and if youre excited about this role and know you can bring something great to the team then we want to hear from you. Please know Euna Solutions is committed to providing a comfortable and accessible interview process for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small) please let us know.

For any inquiries or requests regarding accessibility at Euna Solutions please emailor call our office at 1.877.707.7755. Upon request appropriate accessible formats or arrangements will be provided as soon as practicable.

Required Experience:

Manager