Sr Field Service Technician

Responsible for responding and resolving service calls providing technical support and troubleshooting various issues for our customers for Honeywells HVAC automation controls life safety fire and security systems. Additional responsibilities may also include technical delivery of small service jobs preventative maintenance customer training and installations. You will also be responsible for ensuring the necessary paperwork is accurate timely and thoroughly completed with minimal supervision.

Key Responsibilities:

Technical and Job-Related Responsibilities:

• Verify system functional performance to ensure proper operations according to contract requirements including testing calibrating verify system and peripheral device operations as per preventative maintenance schedule.
• Complete documentation of all work done including all readings offsets etc.
• Perform system backups install appropriate updates and patches
• Maintain customer system documentation with any configuration or model changes.
• Respond to emergency service calls as required
• Keep abreast of changes and new developments in product and preventive maintenance techniques
• Availability for and performance of duties outside of normal working hours as required

Customer Management:

• Promote build and maintain good customer relations
• Keep Supervisor informed of customer requirements systems status and actual potential or perceived customer problems
• Demonstrate system and provide training to customers as required
• Be aware of service contract scope of service equipment coverages and requirements

Health and Safety:

• Carry out site hazard and risk assessments for Honeywell tasks including proper use of safety personal protective equipment

Administrative Responsibilities:

• Be responsible for Honeywells assets such as tools software and site database
• Keep documentation and paperwork up-to-date
• Real time job reporting

YOU MUST HAVE

• Post-secondary diploma in electronics electrical instrumentation engineering technologist or technical field.
• Valid Class 5 Drivers License
• Ability to obtain Reliability Security clearance

WE VALUE

• Previous customer service experience
• IT experience (networking)
• Fire Safety (CFAA)
• Good written and oral communication
• Ability to follow instructions and identify mistakes
• Bachelors degree or technical/professional certificate
• Good presentation skills.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age race creed color national origin ancestry marital status affectional or sexual orientation gender identity or expression disability nationality sex religion or veteran status.