Sr. Associate, Field Support Engineering

McKesson is an impact-driven Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights products and services that make quality care more accessible and affordable. Here we focus on the health happiness and well-being of you and those we serve we care.

What you do at McKesson matters. We foster a culture where you can grow make an impact and are empowered to bring new ideas. Together we thrive as we shape the future of health for patients our communities and our people. If you want to be part of tomorrows health today we want to hear from you.

The Sr. Associate Technical Support Engineer is responsible for providing end-user technical support and ensuring the reliable operation of workplace technology environments. This role serves as a key escalation point for desktop hardware software and network-related issues while supporting IT asset management technology deployments user onboarding and operational support activities. The successful candidate will deliver exceptional customer service troubleshoot technical challenges and work collaboratively with internal IT teams to maintain a productive and secure technology environment.

• Meet established service level agreements (SLAs) and respond to incidents and service requests in a timely and professional manner.
• Troubleshoot and resolve Level 2 desktop hardware software and network-related issues escalated from the Service Desk.
• Configure deploy and support laptops desktops peripherals and software for new hires equipment refreshes and relocation requests.
• Install maintain and support printers copiers audio/visual equipment and other workplace technologies.
• Prioritize and manage workload based on business impact urgency and escalation requirements.
• Resolve workstation and end-user technology issues while minimizing disruption to business operations.
• Escalate complex incidents and service requests to appropriate IT teams when necessary.
• Conduct follow-up activities to ensure issues are fully resolved and customer satisfaction is achieved.
• Receive track organize and maintain IT assets within asset management systems.
• Support workstation patching software updates inventory management and technology compliance activities.
• Develop and maintain technical documentation support procedures standards and knowledge base articles.
• Provide user support guidance and informal training on IT systems tools and technologies.
• Adhere to established IT policies procedures and operational standards.

• Experience providing technical support in a corporate IT environment.
• Strong troubleshooting skills across desktop systems hardware software peripherals and networks.
• Ability to work independently while effectively managing multiple priorities and competing demands.
• Strong customer service orientation with a commitment to delivering a positive user experience.
• Excellent verbal and written communication skills.
• Strong interpersonal organizational and time-management abilities.
• Ability to remain effective in fast-paced high-pressure and crisis situations.
• Experience creating and maintaining technical documentation and process materials.
• Collaborative team player who works effectively across multiple technology teams.
• Familiarity with incident management service request and asset management processes.

• Technical diploma in Computer Systems Information Technology or a related field or an equivalent combination of education and experience.
• Minimum of 2 years of experience delivering IT support services in a technical support environment.
• Experience supporting desktop systems end-user hardware software deployments and workplace technologies.
• Strong problem-solving and analytical skills.

• Experience with ServiceNow Remedy or similar IT Service Management (ITSM) platforms.
• Experience using IT asset management tools and inventory management systems.
• A Certification preferred.
• ITIL Foundation Certification preferred.
• Experience supporting enterprise workplace technologies and endpoint management solutions.
• Knowledge of desktop lifecycle management software deployment and device support best practices.
• Ability to support users in both onsite and remote work environments.

• Ability to work onsite to support end-user technology and business operations.
• Flexibility to work occasional overtime or after-hours support as business needs require.
• Ability to lift and move IT equipment weighing up to 45 lbs.
• Comfortable working in storage staging and equipment deployment environments.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors including performance experience and skills equity regular job market evaluations and geographical markets. The pay range shown below is aligned with McKessons pay philosophy and pay will always be compliant with any applicable regulations. In addition to base pay other compensation such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson pleaseclick here.

Our Base Pay Range for this position

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McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability age genetic information or any other legally protected category. For additional information on McKessons full Equal Employment Opportunity policies visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment please contact us by sending an email to (United States) or (Canada) . Resumes or CVs submitted to this email box will not be accepted.

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