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Sr. Accounts Receivable Specialist (1 year contract)
Job Location:
Job Location:
Mississauga - Canada
Hourly Salary:
CAD 29 - 32
Hourly Salary:
Posted:
29 September 2026 (3 days ago)
Posted:
Application Deadline:
29 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company thats founder-led and privately held we empower our employees to push boundaries innovate and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400 integrated partners our platform serves over 30000 provider organizations making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development ensuring our employees have the resources to innovate and make a lasting by Forbes as a top private cloud company and honored as one of Canadas Most Admired Corporate Cultures we offer flexibility growth opportunities and meaningful work.
At PointClickCare we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity productivity and thoughtful decision-making. By integrating AI tools into our daily workflows collaboration is enhanced outcomes are improved and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission and we continue to invest in training and development to nurture innovation throughout the employee journey.
Join us in redefining healthcare so it doesnt just survive it learn more about PointClickCare check outLife at PointClickCareand connect with us onGlassdoorandLinkedIn.
**Travel to Office expectations**
For Remote Roles: If this role is remote there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include but not limited to onboarding team events semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include but not limited to weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Contract Duration:
1 year
Position Summary:
Reporting to the Team Leader Accounts Receivable the Sr. Accounts Receivable Specialist is responsible for the preparation of monthly account summaries compilation of invoice copies and application of unapplied credits and payments for assigned portfolio. The Sr. Accounts Receivable Specialist is responsible for contacting overdue accounts and strategic customers to collect outstanding balances in a timely manner. The successful candidate will have experience with building relationships with internal partners and account reconciliations. They will have strong communication skills and understand how to work effectively cross functionally with a broad group of stakeholders. This role requires a strong understanding of accounts receivable processes excellent communication skills and the ability to collaborate effectively with key business stakeholders and senior customer contacts.
The successful candidate will have the ability to demonstrate an understanding of resolutions on complex accounts building relationships with key stakeholders internally and externally to ensure a successful outcome for the business and the customer. Be able to proactively manage a high-volume workload with a strong attention to detail.
Key Responsibilities:
- Collections activities relating to mixed portfolio of low dollar customer accounts including communication with clients regarding collections issues actions payment inquiries and invoicing.
- Update and maintain accurate customer files with all applicable correspondence and report to Management on status as required.
- Communication with clients within assigned portfolio regarding collections issues actions payment inquiries and invoicing
- Recognize billing issues through research and regular reconciliation.
- Preparation of monthly account breakdowns and analysis as required by the Manager and customers.
- Compilation and provision of invoice copies credits and unapplied payment details as required.
- Preparation and reconciliation of accounts unapplied credit balances credit notes as assigned.
- Coordination of monthly pre-authorized payments with customers and the Payments team for assigned portfolio.
- Participate in conference calls with customers and internal partners supporting recovery of past due invoices.
- Collaborate with internal stakeholders including sales customer success and finance teams to resolve customer payment issues and address any billing-related concerns. Ensure effective and timely communication with all parties involved.
- Investigate and resolve complex or escalated accounts receivable issues in a timely and accurate manner. This includes analyzing customer accounts identifying root causes of issues and implementing appropriate corrective actions
- Actively participate in AR Escalations processes. Collaborate with team members to achieve departmental goals share knowledge and provide support when needed.
- Maintain accurate and up-to-date documentation of all accounts receivable activities including customer interactions issue resolutions and process changes. Ensure that documentation is easily accessible and adheres to company policies and procedures.
- Generate and analyze accounts receivable reports to identify trends highlight areas for improvement and provide insights to management. Prepare regular reports on key performance indicators and escalate issues requiring attention
- Must possess a high level of moral judgment for handling confidential information and monetary transactions
- Strong diplomatic negotiation and conflict resolution skills in order to handle late payment discussions
- Effective attention to detail and high degree of accuracy managing reconciliations
- Strong analytical skills and ability to identify patterns trends and root causes of accounts receivable issues.
- Excellent written and verbal communication skills with the ability to effectively engage with stakeholders at all levels of the organization.
- Must be a team player and have the ability to effectively work within a strong cross functional environment.
- Detail-oriented with a high degree of accuracy in data analysis and reporting.
- Proven ability to work independently and prioritize multiple tasks in a challenging environment.
- Sound analytical thinking planning prioritizing and execution skills
- Excellent computer skills with a strong working knowledge in Microsoft Word and Excel
- AI fluency with Microsoft Copilot or other AI tools
- Demonstrated commitment to PointClickCares core values: People Passion and Performance.
- Knowledge of healthcare billing and reimbursement processes is a plus.
$29.32 - $32.69 an hour
At PointClickCare base salary is one of the many components that make up our total rewards package. The Canada base hourly range for this position is $29.32 - $32.69 ($61000 - $68000) overtime eligible. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range individual compensation is determined by job-related skills and knowledge relevant experience including professional and lived experience and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
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It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race religion national origin status age sex sexual orientation gender identity or expression marital or domestic/civil partnership status disability veteran status genetic information or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact emailprotected should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position your information is processed and stored with Lever in accordance withLevers Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information and may use it in relation to future positions to which you apply or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information or if you would like to ask to access correct or delete your information please contact PointClickCares human resources team:emailprotected
PointClickCare is committed to Information Security. By applying to this position if hired you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Senior IC
About Company
PointClickCare is the #1 cloud-based healthcare software provider helping long-term and post-acute care (LTPAC) providers navigate the new realities of value-based healthcare.
