Specialized Physical Infrastructure and IP Telephony Technician
Job Location:
Quebec City - Canada
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Req Id:431685
Connection is everything. It drives us to innovate explore and stay close to what matters to us most. At Bell were building a more connected future through world-class networks AI-powered solutions and digital experiences that elevate how people live work and play every day.
We believe in empowering people. Thats why we equip our teams with cutting-edge technology AI tools and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact If youre inspired by innovation that advances how people connect and transforms whats possible you belong on #TeamBell.
On the Bell Business Markets team youll be a vital part of making innovation happen for enterprise-scale customers. Youll deliver advanced solutions in areas such as IoT Mobility/5G Cloud Cyber Security Voice Collaboration & Contact Centre and Internet & Private Networks.
At Bell your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.
We are seeking a highly versatile Specialized Physical Infrastructure and IP Telephony Technician. This resource will play a critical hybrid role by ensuring both the design installation and management of the networks physical infrastructure (structured cabling computer room setup) and the operation and advanced technical support of IP telephony solutions.
The ideal candidate will be capable of leading on-site physical infrastructure projects while providing Level 2 and Level 3 support for telephony communication systems.
Physical Infrastructure and Structured Cabling
Network Deployment: Design and perform structured Ethernet (copper) and fiber optic cabling installations in strict compliance with industry standards (IEEE 802.3 TIA 568 and TIA 569).
Physical Project Management: Act as the lead for cabling activities during projects ensuring smooth coordination with stakeholders and other trades working on-site.
Computer Room Setup: Lead projects involving the setup or reconfiguration of computer rooms and telecommunications/interconnection facilities.
Equipment Installation: Perform rack mounting physical installation and connection of equipment in network cabinets including switches servers uninterruptible power supply (UPS) systems and related hardware.
2. IP Telephony Operations and Support
Technical Support (Level 2 and 3): Provide operational support advanced troubleshooting and resolution of complex issues related to Cisco IP telephony solutions and their associated technologies.
Request Management: Process and fulfill day-to-day service requests related to telephony infrastructure.
3. Documentation and Diagramming
Design and Documentation: Create document and maintain network diagrams cabling plans and telephony architecture using Microsoft Visio.
Education: Hold a recognized college-level Attestation of Collegial Studies (AEC) in Information Technology recognized by the Ministry of Education (or an equivalent qualification recognized under government standards).
Overall IT Experience: Minimum of five (5) years of general experience in the field of Information Technology.
Physical Infrastructure Expertise
At least five (5) years of experience designing and implementing structured cabling projects (copper and fiber).
Experience serving as the lead for cabling work on at least five (5) projects involving coordination with other trades.
Completion of at least five (5) computer room setup or reconfiguration projects.
Participation in at least five (5) equipment installation projects involving network cabinets including switches servers and UPS systems.
IP Telephony Expertise
At least three (3) years of experience as a specialized telephony technician in a large-scale environment.
At least two (2) years of specific experience in the operation and troubleshooting (Level 2 and Level 3 support) of Cisco IP telephony solutions.
Design and Documentation Tools
Demonstrated hands-on experience using Microsoft Visio to create and maintain network diagrams and documentation.
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status:Regular - Full Time
Job Location: Canada : Quebec : Quebec City
Work Arrangement: Hybrid
Application Deadline: 08/26/2026
For work arrangements that are Hybrid successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy positive and thriving workplace. As part of our team youll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us youll be eligible for medical dental vision and mental health benefits that you can tailor to your specific needs. Plus as a Bell team member youll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued respected supported and that they belong.
Bell is committed to clarity in our hiring process. All roles posted are opportunities were actively recruiting for unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry email your recruiter or to make arrangements. If you have questions or feedback regarding accessibility at Bell we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect use and disclose your personal information.
Created: CanadaQC Quebec City
Bellone of Canadas Top 100 Employers.
Required Experience:
IC
About Company
Canada’s largest communications company, BCE leads the industry in providing advanced broadband communications networks and services to consumers and business customers across the country.
