Specialist Technology Change Management Hybrid

WHO WE ARE

GreenShieldis a proudly Canadian national non-profit health care and insuranceorganization driven by our mission of Better Health for believe health care is aright not a privilege and we are committed to improving health outcomesadvancing health equity and building a future where every Canadian can reachtheir full health and well-being potential.

Throughour unique integrated payer-provider (payvider) model we offerinsurance administer benefits and pay claims as a payer while offeringhealth care services such as mental health pharmacy telemedicine and chronicdisease management as a provider. As a non-profit social enterprise without shareholders we reinvest our excessearnings to directly support underserved communities. Through GreenShieldCares we positively impacted the health and well-being of over one millionCanadians between 2020 and 2025. Whats driving us now is the commitment to measurably impact an additionalthree million Canadians by 2030 across mental health essential medicinesand chronic disease management through scalable initiatives that delivermeaningful change in pursuit of our mission of Better Health for All.

AtGreenShield our culture is where purpose meets passion and performance. Our teams work as one to delivermeaningful measurable impact for the people and communities we serve.

THEROLE IN A NUTSHELL

Base Salary: CAD $72521.00 - 109341.00

The IT Change Manager plays a key role in ensuring IT changes are delivered in a controlled reliable and wellgoverned manner across applications and infrastructure. This position provides endtoend oversight of the IT change lifecycle helping the organization balance innovation operational stability and the chair of the Change Advisory Board (CAB) the IT Change Manager collaborates with crossfunctional technology and business teams to assess prioritize and approve changes in alignment with ITIL best practices. The role works closely with stakeholders across IT business units and audit functions to minimize disruption support compliance and continuously improve change management practices.


THE ROLE IN A NUTSHELL

• Oversee enterprise IT change and release management across applications and infrastructure ensuring stable reliable and seamless delivery
• Chair and facilitate the Change Advisory Board (CAB) ensuring timely review risk assessment approval and documentation of change requests
• Maintain CAB governance including charter roles responsibilities workflows and operating procedures aligned with ITIL best practices
• Evaluate prioritize and categorize all IT change requests in coordination with EPMO and crossfunctional stakeholders
  Manage endtoend change workflows including submission review approval scheduling communication and postimplementation validation
• Develop and maintain consolidated change schedules calendars dashboards and reporting; identify and resolve scheduling conflicts
• Ensure effective communication of upcoming changes timelines risks and impacts to all impacted teams and business units
• Serve as the central point of contact and escalation for all IT changes
• Ensure CAB representation across IT domains (Infrastructure Security DevOps Applications) and coordinate onboarding and training
• Review change requests for completeness accuracy approvals and audit readiness
• Support Incident and Problem processes including participation in root cause analysis for changerelated incidents
• Identify process gaps and drive continuous improvement through corrective actions and standardization
• Maintain accurate change documentation records metrics and quality indicators
• Ensure compliance with audit risk and regulatory requirements; support internal and external audits
• Train and coach IT staff and stakeholders on change management processes and best practices

WHO WERE LOOKING FOR

• University Degree in Computer Science or equivalent.
• 5-7 years of IT Change and Release Management experience.
• Demonstrated knowledge of principles and methodologies of IT Change Management.
• Proven experience implementing or managing a CAB in a mid-to-large enterprise environment.
• Experience with change management and release management tools such as Ivanti HEAT Azure DevOps or similar.
• Clear and effective written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to plan and maintain schedules.
• Highly adaptable in changing environments.
• Ability to work independently and within a team environment.
• Ability to document and enforce governance processes across diverse technical teams.
• Experience working in regulated or audit-sensitive environments is a plus.
• Bilingual French/English would be considered an asset.

THE CULTURE
We believe a career should be meaningful. Not just ameans to earn a living. Our culture is one where everyones voice is heard andvalued. Because thats what it takesto create better health for all. We dare to challenge the status quo. And weredriven by people who have challenged theirs. We believe that yourworkplace should empower you to be the best version of yourself. Thats why we provide aplace where you can be inspired challenged and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people arecritical to our overall success. Inclusivity makes us a stronger smarter andmore informed organization. Being intentionally inclusive of diversebackgrounds perspectives and experiences will enhance our company culture topositively impact how we support our communities. A career at GreenShield isnt just about personalachievements its about making adifference together.

Heres to Better Health for All!

AFEW MORE DETAILS
Proficiency in English is requiredfor this position. As part of this role you will be required to communicatewith colleagues or customers who use English as their primary language. By requiring English proficiency for thisposition we aim to ensure that our employees can excel in their rolescollaborate and communicate effectively and contribute to the success of ourorganization.

GS supports diversity equity andinclusion in our teams and communities and we value the unique contributionsmade by all. Even if your experience doesnt align perfectly to everyrequirement we invite you to apply. We encourage applications fromall candidates and will accommodate needs under human rights legislationthroughout all stages of the recruitment and selection process. Please let usknow of any accommodation through Information received relating toaccommodation will be addressed confidentially.

Providing this information givesGS consent to use your personal information to assess your suitability forspecific positions future opportunities or for your personnel file. Yourrésumé will be held in strict confidence and will be viewed only by theOrganization. Information may be stored outside of Canada and could be used foraggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions and ideate on interview questions. We also leverage AI for interview transcription support.

Required Experience:

IC