Specialist, Producer Compliance

OVERVIEW

Reporting to the Senior Manager Producer Compliance the Specialist Producer Compliance is responsible for the active daily management data validation and enforcement of Circular Materials compliance programs. This is a fast-paced task-driven role focused on ensuring that registered manufacturers and brand owners (Producers) meet their Extended Producer Responsibility (EPR) reporting and payment deadlines.

The Specialist manages an active daily queue of ongoing casework. You will conduct direct phone and email outreach to late-reporting accounts validate billing adjustment requests and actively manage overdue profiles to maintain data integrity and program revenue across all environmental programs.

RESPONSIBILITIES

• Casework Management: Monitor review and resolve a daily queue of new and ongoing producer non-compliance cases and collections on outstanding reports.
• Direct Producer Outreach: Lead direct phone and email communications to guide producers through late submissions issue reminders and resolve complex account issues.

• AR (Accounts Receivable) Collection & Enforcement: Manage escalated files overdue by 120 days establishing structured payment plans or prepping non-responsive files for regulatory body escalation.

• Data & Billing Validation: Review and validate producer data adjustment requests post-billing securing executive approvals before executing system updates.
• Audit Preparation: Assemble documentation packages validate internal metrics and coordinate with external third-party auditors for producer-funded compliance audits.
• Cross-Functional Collaboration: Partner with Customer Relations (CR) and Finance to track billing modifications and resolve late-reporting accounts.
• Dispute Resolution: Walk corporate clients through the formal Dispute Resolution Policy framework to resolve disagreements regarding fees or reporting obligations.

QUALIFICATIONS

Education:

• College diploma or Bachelors degree in Business Administration Commerce Communications Accounting Environmental Studies or a related field.

Experience

• 2 to 4 years of experience in accounts receivable enforcement business operations account coordination or regulatory enforcement.
• Direct experience working within CRM platforms SAP (S4/HANA) or proprietary data web portals is highly desirable.

Skills

• Intermediate to advanced proficiency in Microsoft Excel for data verification pattern recognition and tracking reporting discrepancies are highly preferred.
• Confident phone presence resilience and clear verbal negotiation skills to handle compliance-focused high-stakes conversations with corporate stakeholders.
• High attention to detail and strong organizational skills.
• Demonstrated ability to balance independent work with collaborative teamwork in a dynamic fast-paced environment.

WORKING CONDITIONS

• All CM employees work 40 hours per week remotely from a Canadian home office environment.

PAY TRANSPARENCY

ExpectedCompensation:

• An annual base salary in the range of $55000 to $67000
• The salary range listed complies with the Ontario Employment Standards Act and reflects a potential base salary range for this actual salary offered will be determined within the range and will depend on factors such as the candidates unique qualifications relevant experience work location and expected contributions.

Job Vacancy Reason

• This is a new position.
  

Artificial Intelligence

• AIis not usedduringourhiring processes.

Applicant and Interviewee Communication

• We thank all applicants for their interest. However only those under consideration will be contacted.
• Applicantswho have beeninterviewed will be informed whether a hiring decision has been made within 45 days of their final interview.

Record Retention

• Job posting records and associated application formswill beretainedfor at least three years.

ABOUT CIRCULAR MATERIALS

Circular Materials is a national not-for-profit producer responsibility organization (PRO) that supports producers in meeting their extended producer responsibility (EPR) obligations across Canada. Created by producers for producers we design and deliver effective recycling programs that drive advance innovation improve environmental outcomes and create value across the recycling supply chain.

Through full-service program delivery including collection management promotion education and reporting we are advancing systems where more materials are recycled and returned to producers for use in new packaging and products.

Learn more at .

Circular Materials is an equal opportunity employer committed to building a workforce that reflects diversity of thought skills experiences and backgrounds as we work together to accelerate a circular economy for people and the planet.

Our inclusive hiring practices aim to foster a culture where all employees feel a strong sense of belonging. We are proud of our recent diversity survey results which showed that:

• 54% of Circular Materials employees identify as women.
• 50% of Circular Materials employees identify as visible minorities.
• 90% of employees believe Circular Materials fosters a strong sense of belonging for employees of all backgrounds.
• 86% of employees recommend Circular Materials as an inclusive workplace.

We welcome applications from candidates of all backgrounds including Indigenous Peoples (First Nations Inuit and Métis) persons with disabilities racialized individuals and members of the 2SLGBTQIA community. Circular Materials is committed to reconciliation and to advancing Indigenous representation and partnerships across our organization and programs. We recognize that we operate on the traditional territories of diverse Indigenous Nations and are dedicated to respecting Indigenous rights governance and contributions in our work and communities.

Circular Materials supports reasonable requests for accommodation in accordance with all applicable provincial accessibility standards. Requests for accommodation will be provided by Circular Materials through the recruitment and/or assessment processes upon contacting . This email is only used for accommodation requests.

Required Experience:

IC