Spa Operations Supervisor

The BASIN Operations Supervisor is a cross-functional leadership role responsible for supporting all areas of BASIN rather than a single department.

The purpose of this position is to provide flexible on-the-floor leadership across Concierge Food & Beverage Attendant and Sauna Master operations. This leader will adapt to operational priorities throughout the day ensuring exceptional guest experiences supporting team members and maintaining operational excellence across the facility.

Key Responsibilities

• Provide operational support across Concierge Food & Beverage Attendant and Sauna Master teams based on business needs.
• Respond proactively to peak periods staffing gaps and operational challenges.
• Deliver visible hands-on leadership throughout the guest journey.
• Train coach and develop colleagues across multiple operational areas.
• Ensure BASIN standards SOPs and service expectations are consistently upheld.
• Engage with guests resolve concerns and support guest recovery efforts when required.
• Identify opportunities to improve operational efficiency and enhance the guest experience.
• Support opening closing and daily operational procedures.
• Foster strong communication and collaboration between departments and leadership teams.
• Lead by example and maintain a consistent presence on the floor.

Qualifications :

• Previous leadership experience an asset
• Previous spa housekeeping or cleaning experience an asset
• Are dedicated to a high level of customer service and attention to detail
• Must be able to lift carry and pull over 30 lbs and able to constantly stand and walk throughout shift. Motions include: standing walking bending kneeling reaching pushing pulling squatting climbing up and down the stairs.
• Have excellent communication skills (written and oral) in English.
• Proactive Skill Set Spa experience an asset
• Strong interpersonal and problem solving abilities
• Demonstrates initiative and the ability to work with minimal supervision
• Ability to maintain high service levels under pressure

Additional Information :

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
• Comprehensive benefits package (Medical Vision & Dental) including extended benefits like; Mental Health (up to $5000/year) Orthodontics (up to $2500/year) Fertility Drugs and Gender Affirmation (Lifetime maximum of $10000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff Lake Louise Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5000 properties with Accor

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Apply Today: Whether youre just launching your career or looking for a new adventure we invite you to visit to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence:

Our Commitment to Diversity & Inclusion: 

At Fairmont Chateau Lake Louise we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds perspectives and talents of the individual. As an Equal Opportunity Employer we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

Remote Work :

No

Employment Type :

Full-time