Solutions IT DesignerSr Business Management analyst

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Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview

Canadian Branch Infrastructure is an integral part of Branch & Infrastructure Technology Solutions within the Servicing & Digital Enablement Platform. The team supports Canadian Retail Branches by working closely with Retail Business partners and technology teams to introduce new technologies and updates provide retail lab test devices investigate and recommend new technology for retail branches and support initiatives from conception through testing and production rollout.

Job Description

You will play an integral role within the Canadian Branch Infrastructure team supporting retail partners who require hardware lab environments testing support and technical guidance within the Creekside Lab. You will help provision configure set up and maintain retail lab devices and infrastructure to ensure testing is completed successfully thoroughly and in a timely manner

In this role you will support stability analysis test planning issue triage and release readiness activities to help ensure changes being tested do not adversely impact other applications on the Canadian Retail platform. You will also act as a trusted partner to business users application teams technical teams network teams and vendors supporting testing of retail technologies hardware network configurations and application updates across lab environments.

Key Accountabilities

As a valued member of the Canadian Retail Infrastructure and Lab Management team you will:

• Perform Retail Change Governance and integration activities to support business awareness of change and risk levels while providing guidance to projects on required testing signoffs change activities support activities and release readiness.
• Deliver outstanding customer service by actioning requests in a timely manner supporting timelines escalating issues where required and helping resolve issues through knowledge of the Canadian Retail platform and applications.
• Provide specialized support including research installation configuration provisioning systems support and documentation while meeting or exceeding established standards and service levels and minimizing operational risk.
• Build deploy and maintain base infrastructure components including servers workstations peripherals operating systems middleware lab segments and environments required to mirror Canadian Retail production for scheduled and emergency testing.
• Maintain base infrastructure components work with third parties to report problems receive fixes and liaise with hardware and software vendors on equipment specifications firmware updates and support escalations.
• Monitor system lifecycles to ensure specifications and functionality continue to support objectives and architecture decisions redeveloping components where required.
• Conduct research build solutions maintain documentation and help evolve the base infrastructure and operational environment through the deployment of new technologies.
• Use metrics to monitor environment performance and identify opportunities to improve performance and resource utilization.
• Execute stability analysis and test plans monitor and report results identify and address application data cross-capability and cross-release issues and assist with issue resolution as required.
• Facilitate UAT sessions for stakeholder application updates and assist in the triage of defects encountered during testing.
• Act as a point of contact between business users and technical or application teams.
• Design review and integrate hardware and application requirements including functional security integration performance quality and operational requirements.
• Maintain secure computing facilities technical infrastructure and architecture.
• Follow necessary processes standards business technology architecture risk guidelines production capacity guidelines and disaster and business recovery plan standards policies and procedures.
• Continue building knowledge of TD services applications infrastructure analytical tools and techniques and industry trends.
• Embrace teamwork and collaboration to help resolve critical service issues.

Work Model

This role is primarily onsite. Some work activities may be performed independently allowing for a portion of work to be completed from a secure private workspace with a stable internet connection. The hiring manager will provide more information about how this work model applies to the team.

Requirements

We are proud of the work we do to support Canadian Retail and our various partners. If you have relevant experience that is not listed below we encourage you to tell us about it in your resume or cover letter.

Required Qualifications

• Undergraduate degree or technical certificate
• 3 to 5 years of relevant experience
• Experience in the Canadian retail banking environment financial services or customer-focused service industries.
• Commitment to staying current with industry and business trends
• Readiness to serve as a go-to resource for technology trends and processes
• Ability to work with stakeholders to configure upgrade and administer business applications and systems of moderate to high complexity with minimal management supervision.
• Strong problem determination skills including data gathering and analysis.
• Comfort acting as a reference point for the team or clients
• Ability to develop scripts to address application or system gaps and simplify or enhance the application and system environment.

This is a hands-on stakeholder-facing lab management role supporting Canadian Retail Branch technology initiatives from testing through production readiness. The successful candidate will bring strong technical infrastructure knowledge customer service orientation problem-solving skills and the ability to support lab environments hardware provisioning stability analysis change governance UAT vendor coordination and issue resolution in a secure and risk-aware environment.

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we strive to make every interaction product and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to foster deeper relationships ensure disciplined execution and build a simpler faster banking experience. TD is deeply committed to being a leader in client experience that is why we believe that all colleagues no matter where they work are client facing. Together we are reimagining what banking can be for our clients colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep lasting relationships TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Were committed to your success and foster a respectful workplace where diverse perspectives are valued everyone has fair opportunities to grow and you can unlock your full potential to achieve your career goals. Here at TD we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):