Solutions Engineer

Highbeam is building the future of business banking and cash management.

Our platform combines AI agents automated financial workflows and integrated financial products that save brands time and money.

Customers have generated billions in sales and include well-known brands such as Cuts Tushy Rocco Sabah Still Here Alice Mushrooms Original Grain birddogs and more.

Our team includes alumni of Shopify Square Toast Rippling and McKinsey.

Weve raised $42M in equity from Acrew FirstMark Mayfield and Two Sigma Ventures.

About this role

Were looking for a Solutions Engineer who brings three things: genuine technical curiosity with the initiative to act on it the confidence to own a customer relationship end-to-end and the operational discipline to never let things fall through the cracks.

When a customer issue needs real solutioning not a canned answer youre the one who steps in: diagnosing the root cause finding the right fix even if its not the obvious one and driving it to resolution whether that means writing a doc filing a bug or flagging a product gap.

Youll also turn that same instinct inward building the internal tools and AI-powered workflows the team runs on. The hats change day to day spanning pre- and post-sales solutioning advanced technical support and internal tooling; what stays constant is that you make customers and teammates lives easier.

What youll do

• Identify patterns across customers and translate them into crisp product feedback

• Triage and investigate bugs alongside Engineering write coherent steps to reproduce identify workarounds and keep stakeholders updated

• Pick up the phone when a situation calls for it to provide one on one support solving problems live with founders bookkeepers and CFOs

• Build internal apps and tools using AI to speed up internal processes and workflows

What were looking for

Customer communication

• You own customer relationships not just responses comfortable clear and personable across email chat and phone

• High energy and genuinely enjoy people customers come away from a conversation with you feeling better than when it started

• Detail-oriented in practice you track open items follow through and close loops

Problem solving

• Sharp pattern recognition: you notice when three customers hit the same wall and know whether its a docs problem a UX problem or a product gap

• First line of defense on escalated technical issues creative when a problem calls for it disciplined enough to know when it doesnt

• Resourceful with tools youll find or build a way to solve a problem rather than wait for someone else to

Technical aptitude

• Technical enough to investigate an integration issue understand SQL/data or wire together an automation without pulling in engineering

• You use AI tools to make yourself meaningfully faster diagnosing engineering problems gathering context across systems and framing potential solutions engineers can act on

• Able to ship meaningful contributions to internal apps and tools such as operations-enhancing admin applications

Qualifications

• Bachelors degree technical field preferred or equivalent hands-on experience

• 14 years in a customer-facing technical role Solutions Engineer Technical Account Manager Support Engineer or similar

• Excellent communication skills

• Bonus: youve worked around payments or finance ops - you understand how money moves and gets reconciled; at minimum a genuine interest in business or personal finances

Youll thrive at Highbeam if...

• You love working in-person with a high-performing team

• You enjoy working in an idea-meritocratic low-ego environment

• You are proactive and self-directed and you excel in ambiguous fast moving environments

• You care about delivering a polished customer experience

• Bonus: You have experience working in fintech AI or early-stage startups

What we offer

• Competitive salary and meaningful equity

• Comprehensive health & benefits package

• Generous PTO

• $1K/year stipend to purchase our customers products

• $100/mo wellness stipend

• Yearly offsitelast year we went to Mexico City!

• In-office perks: Commute covered and $20/day lunch stipend

• Great location: Our NYC office is in NoHo a short walk from the ACE BDFM NQRW 1 6 trains. Our Toronto office is downtown near St. Andrew Station.

Required Experience:

IC