Solutions Design IT Specialist (SAP Business Objects Technical Support Analyst)

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TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

ROLE SUMMARY

We are seeking a highly motivated SAP Business Objects (BO) Technical Support Analyst to provide production support administration troubleshooting and maintenance of the SAP BusinessObjects Business Intelligence (BI) platform. The successful candidate will work closely with business users data teams developers and infrastructure partners to ensure the stability performance and availability of enterprise reporting solutions.

This role requires strong technical expertise in SAP BusinessObjects tools report troubleshooting security administration data connectivity and incident management.

KEY ACCOUNTABILITIES

Production Support & Incident Management

• Provide Level 2 and Level 3 support for SAP BusinessObjects environments.
• Investigate and resolve production incidents impacting reports dashboards and BI platform services.
• Perform root cause analysis for recurring issues and implement preventive measures.
• Monitor system health report schedules and platform performance.
• Support incident problem and change management processes following ITIL best practices.

SAP BusinessObjects Administration

• Administer SAP BO platform components including:
  • Central Management Console (CMC)
  • Central Management Server (CMS)
  • Web Intelligence (WebI)
  • Crystal Reports
  • BI LaunchPad
• Manage user access security groups folders and permissions.
• Perform platform upgrades patches and maintenance activities.
• Configure and support report scheduling publications and report distribution.

Report & Data Support

• Troubleshoot report performance and data refresh issues.
• Support Web Intelligence and Crystal Reports development teams.
• Validate report accuracy and data integrity.
• Analyze SQL queries and database interactions to identify performance bottlenecks.

EXPERIENCE & EDUCATION

• Bachelors degree in Computer Science Information Technology or related field.
• 7 years relevant experience
• 3 years of experience supporting SAP BusinessObjects BI environments.
• Hands-on experience with:
  • SAP BusinessObjects BI Platform
  • Web Intelligence (WebI)
  • Crystal Reports
  • BI LaunchPad
  • CMC Administration
• Experience troubleshooting report scheduling and publication issues.
• Strong SQL and database query skills.
• Experience with relational databases such as Oracle SQL Server SAP HANA or DB2.
• Understanding of ETL and data warehouse concepts.
• Experience with incident and change management processes.

Technical Skills

SAP Technologies

• SAP BusinessObjects BI Platform
• Web Intelligence (WebI)
• Crystal Reports
• BusinessObjects Universe Design Tool (UDT)
• Information Design Tool (IDT)
• BI LaunchPad
• SAP HANA
• SAP BW

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we strive to make every interaction product and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to foster deeper relationships ensure disciplined execution and build a simpler faster banking experience. TD is deeply committed to being a leader in client experience that is why we believe that all colleagues no matter where they work are client facing. Together we are reimagining what banking can be for our clients colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep lasting relationships TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Were committed to your success and foster a respectful workplace where diverse perspectives are valued everyone has fair opportunities to grow and you can unlock your full potential to achieve your career goals. Here at TD we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):