Software Support and Implementation Specialist

Demant is a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss
connect and communicate with the world around them. For more than a century the Demant Group has played a vital
part in developing innovative technologies and know-how to help improve peoples hearing and every aspect
from hearing devices hearing implants and diagnostic equipment to hearing care all over the world Demant is active
and engaged. A growing business in intelligent audio solutions for gaming and office communication is also a significant
part of the Group.

The Software Implementation and Support Specialist is responsible for guiding clients through the setup configuration and data migration of new software systems while also providing Level 2 technical support for more complex issues. They serve as a key liaison between users and the technical team ensuring smooth onboarding troubleshooting problems and optimizing software use. This role blends technical expertise with strong communication skills.

• Lead customer onboarding including system setup configuration and data migration
• Provide Level 2 technical support troubleshooting issues and guiding customers to resolution
• Collaborate with internal teams to escalate and resolve advanced technical problems
• Document support cases implementation steps and customer feedback
• Contribute to continuous improvement of support processes and implementation workflows
• Build strong relationships with customers through clear communication and timely follow-up

• Bachelors degree or college diploma in a technical field such as Computer Science Mathematics or Engineering or at least two years of work experience in a similar role
• Strong technical aptitude and problem-solving skills
• Excellent oral and written communication skills
• Proficiency with SQL and relational databases
• Familiarity with Linux/Unix and basic shell commands
• Knowledge of networking and internet technologies such as TCP/IP would be an asset

For Remote Workers:

This role works out of the office but may be asked to work at home and/or be remote at times. You will need the following when working from home:

• • Reliable and secure Internet Service Provider at home (no public WiFi) for duration of working hours
  • Sufficient room to set up a laptop monitors keyboard and mouse
  • Comfortable space to work for duration of working hours
  • Quiet private and secure space in which to work

• Competitive salary
• Excellent medical benefits; including dental vision and health Employee Assistance Program
• Paid vacation
• Dynamic work atmosphere
• RRSP Matching

Demant is committed to building an inclusive environment and will provide accommodations in accordance withthe AODA (Accessibility for Ontarians with Disabilities Act). Please clearly indicate in your application any accommodations you will require throughout the recruitment process.

While we appreciate the interest of all applicants only those selected for an interview will be contacted.

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