Software Development Manager, AWS Payments Experience team

Are you passionate about building seamless secure payment experiences that serve hundreds of millions of customers worldwide The Payment Experience team is looking for a Software Development Manager to lead a team of engineers building the systems that power how customers pay across Amazon. Youll own critical high-scale services that directly impact customer trust and sign-up conversion.

This is a high-visibility role where youll drive the technical strategy and execution for payment experiences that span multiple surfaces from signing up to AWS Classic or Kiro to configuring how customer pays in different geographies to enabling customer agentic payments. Youll work at the intersection of customer experience security and financial systems solving complex problems that require balancing speed reliability and regulatory compliance across global markets.

What makes this role exciting:

Own systems that process billions of transactions annually and directly impact Amazons bottom line
Lead a talented team of engineers in Vancouver one of Amazons fastest-growing tech hubs
Shape the future of how customers interact with payments across Amazons ecosystem
Work on problems that blend GenAI distributed systems UX and financial regulations.

Key job responsibilities
As a Software Development Manager at the Payments Experience team you will:
- Lead mentor and grow a team of software development engineers (frontend and backend) fostering a culture of operational excellence and innovation
- Own the technical vision and roadmap for Payment Experience services aligning with broader organizational goals
- Drive architecture decisions for high-availability low-latency systems that handle massive transaction volumes
- Partner with product management UX and cross-functional teams to define and deliver customer-facing payment features
- Establish and maintain high operational standards including on-call processes monitoring and incident response
- Manage hiring performance development and career growth for team members
- Identify and remove technical debt drive simplification and improve developer productivity
- Represent the team in leadership reviews communicating progress risks and trade-offs clearly
- Ensure compliance with payment industry standards (PCI-DSS) and regional regulatory requirements

A day in the life
Your morning might start with a stand-up where your team discusses progress on a new payment method integration for an emerging market. Mid-morning you join an architecture review to evaluate a proposal for reducing time-to-market for AWS AI products by rethinking payments configurability. Over lunch you have a 1:1 with one of your engineers to discuss their path toward a Senior engineer role.

In the afternoon you partner with your product manager to prioritize the next quarters roadmapbalancing architectural and operational improvements with a high-impact new initiative. Later you review business and operational metrics and notice an uptick in retry rates for a downstream dependency; you work with your on-call engineer to investigate and decide whether to escalate.

Your internal stakeholders include product managers UX designers partner payment platform teams compliance/legal and fraud/risk teams. Your customers are every AWS customer who reaches the payment step making this one of the most impactful surfaces in the entire AWS experience.

About the team
The Payment Experience team builds and operates the customer-facing payment systems that power AWS Commerce Platform. We are responsible for how customers add select and use payment methodsensuring every interaction is fast intuitive and secure.

We are a team of builders who care deeply about customer trust. We operate in a space where a single millisecond of latency or a confusing UX can mean millions in lost revenueso we hold ourselves to the highest bar on both engineering excellence and customer obsession.

We think big but ship incrementallylaunching experiments measuring impact and iterating quickly
We value ownership: engineers on this team own their services end-to-end from design through production operations We invest in each others growth through mentorship code reviews and knowledge sharing We embrace the complexity of operating in a regulated global environment and turn constraints into creative solutions.


- 3 years of engineering team management experience
- 7 years of working directly within engineering teams experience
- 3 years of designing or architecting (design patterns reliability and scaling) of new and existing systems experience
- 8 years of leading the definition and development of multi tier web services experience
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle including coding standards code reviews source control management build processes testing certification and livesite operations
- Experience partnering with product or program management teams

- Experience in communicating with users other technical teams and senior leadership to collect requirements describe software product features technical designs and product strategy
- Experience in recruiting hiring mentoring/coaching and managing teams of Software Engineers to improve their skills and make them more effective product software engineers

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company Amazons package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon offers comprehensive benefits including health insurance (medical dental vision prescription basic life & AD&D insurance) Registered Retirement Savings Plan (RRSP) Deferred Profit Sharing Plan (DPSP) paid time off and other resources to improve health and well-being. We thank all applicants for their interest however only those interviewed will be advised as to hiring status.

CAN BC Vancouver - 171400.00 - 286200.00 CAD annually