Site Reliability Engineer Expert Specialist | Ingénieur(e) Site Reliability (SRE) | HYBRID role

Welcome to SITA!

At SITA we keep airports moving airlines flying smoothly and borders open. Our technology and communication innovations power the success of the global air travel industry.

Youll find us in 95% of international airports working closely with over 2500 transportation and government clients. Each partnership brings unique challenges and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We dont just move the world forwardwere proud to be recognized as aGreat Place to Work by 79% of our employees and certified in most of our growing locations. Here we feel empowered supported and inspired to grow.

Are you ready to love your job The adventure begins right here with you at SITA.

ABOUT THE ROLE & TEAM

We are seeking a hands-on Site Reliability Engineer (SRE) with strong expertise across application support Kubernetes environments and CI/CD pipelines. This role is responsible for ensuring the reliability performance and observability of production systems through deep technical analysis and proactive engineering.

The successful candidate will lead incident and problem investigations identify root causes and drive permanent resolutions in close collaboration with Development Product and Operations teams. This is an engineering-focused role requiring strong troubleshooting skills production support experience and a commitment to continuous service improvement.

WHAT YOU WILL DO

• Analyze production incidents using logs metrics and traces to identify impacted application code and execution paths.
• Diagnose system issues and determine whether the root cause is related to application code configuration Kubernetes or infrastructure.
• Troubleshoot Kubernetes workloads including runtime behavior networking health probes and failure scenarios.
• Serve as the technical escalation point during critical incidents providing clear and timely guidance.
• Lead root cause analysis (RCA) and drive permanent corrective actions to improve reliability.
• Enhance observability and alerting to improve issue detection and resolution.
• Partner with Development and Platform teams to resolve systemic issues and strengthen service reliability.
• Automate repetitive operational tasks and promote engineering best practices.
• Assess the impact of deployments on production environments through CI/CD pipeline expertise.
• Monitor system performance and reliability identifying opportunities to improve resilience and reduce outages.

ABOUT YOUR SKILLS

• 5 years experience in SRE DevOps or Production Engineering supporting high-availability systems.
• Strong expertise in root cause analysis (RCA) and permanent issue resolution.
• Hands-on troubleshooting of production environments using logs metrics and traces.
• Strong knowledge of .NET and/or Java applications in production.
• Hands-on experience with Kubernetes and containerized workloads.
• Experience with monitoring and observability tools for distributed systems.
• Familiarity with CI/CD pipelines and deployment tools (e.g. Azure DevOps Jenkins GitHub Actions).
• Scripting and automation skills using Python Bash or similar.
• Strong analytical communication and cross-functional collaboration skills.
• Bachelors degree in Computer Science Engineering or related field or equivalent experience.

WHAT WE OFFER

We value diversity operating in 200 countries and spanning 60 languages and cultures. Our inclusive offices are comfortable and fun with the flexibility to work from home. Join our team and step closer to your best life.

Flex Week: Hybrid (2 days from home and 3 days in the Montreal office.

Flex Location: Take up to 30 days a year to work from any location in the world.

Employee Wellbeing: Weve got you covered with our Employee Assistance Program (EAP) for you and your dependents 24/7 365 days/year. We also offer Champion Health a personalized platform that supports a range of well-being needs.

Professional Development: Level up your skills with our training platforms including LinkedIn Learning!

Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Employment Equity Employer and values a diverse support of our Employment Equity Program women Aboriginal people members of visible minorities and/or persons with disabilities are encouraged to apply and self-identify in the application process.