ServiceNow ITSM Architect

Location: Montreal / Mirabel Work Model: Hybrid

We are seeking an experienced ServiceNow ITSM Architect to design architect and lead the implementation of enterprise-scale ServiceNow ITSM solutions. The ideal candidate will have strong expertise in ITSM processes ServiceNow platform architecture CMDB integrations and ITIL best practices.

• Architect and implement ServiceNow ITSM solutions including Incident Problem Change Request Knowledge Service Catalog and CMDB.
  
• Define platform architecture governance standards workflows and integration strategies.
  
• Lead solution design technical reviews and platform optimization initiatives.
  
• Design and implement integrations using REST SOAP MID Server IntegrationHub LDAP and SSO.
  
• Drive CMDB governance Discovery and Service Mapping initiatives.
  
• Collaborate with business stakeholders process owners and technical teams to deliver scalable solutions.
  
• Provide technical leadership mentoring and architectural guidance.
  

• 8 years of IT experience with 5 years of ServiceNow platform experience.
  
• Strong expertise in ServiceNow ITSM CMDB Discovery Service Mapping Flow Designer and IntegrationHub.
  
• Experience with JavaScript Business Rules Client Scripts UI Policies ACLs and Service Portal.
  
• Strong knowledge of ITIL processes and ServiceNow best practices.
  
• Experience with REST/SOAP APIs LDAP Active Directory Azure AD SSO and OAuth.
  
• Excellent stakeholder management and communication skills.
  

• ServiceNow Certified Technical Architect (CTA)
  
• Certified System Administrator (CSA)
  
• Certified Implementation Specialist ITSM (CIS-ITSM)
  
• ITIL Foundation Certification
  

Keywords: ServiceNow ITSM ServiceNow Architect ITSM CMDB Discovery Service Mapping Incident Management Change Management Problem Management Service Catalog IntegrationHub Flow Designer JavaScript ITIL CTA CIS-ITSM.