ServiceNow Integration Specialist – IntegrationHub, RESTSOAP APIs, ITAM, CMDB, Flexera Migration

Job Description: ServiceNow Integration Specialist Toronto ON - Hybrid (4 Days WFO)

6 months

1. Role Summary

The Integration Specialist will design build and support integrations required for the Flexera to ServiceNow migration and ongoing ServiceNow ITAM/CMDB ecosystem. The role will focus on IntegrationHub REST/SOAP APIs import sets transform maps MID Server ETL authentication error handling and monitoring across Flexera and enterprise source systems.

2. Key Responsibilities

Design and implement integrations between Flexera ServiceNow and related enterprise systems supporting ITAM SAM HAM and CMDB processes.

Build and configure REST/SOAP integrations IntegrationHub spokes/actions scripted REST APIs import sets and transform maps.

Configure MID Server-based integrations and troubleshoot connectivity authentication scheduling data load and transformation issues.

Partner with CMDB SAM HAM and business teams to define integration mappings frequency controls error handling and reconciliation requirements.

Support integrations with SCCM Intune Jamf cloud platforms procurement tools asset repositories and other enterprise data sources as applicable.

Develop integration monitoring exception handling logging defect resolution and production support procedures.

Prepare integration design documents API specifications data mappings test evidence and handover documentation.

3. Required Technical Skills

Hands-on ServiceNow integration experience using IntegrationHub REST API SOAP API scripted REST APIs import sets and transform maps.

Experience with MID Server configuration secure connectivity scheduling credentials authentication and troubleshooting.

Understanding of JSON XML JavaScript Glide APIs ETL concepts and integration design patterns.

Experience supporting CMDB ITAM SAM or HAM data integrations and migration activities.

Ability to design robust error handling data validation retry mechanisms monitoring and support documentation.

4. Preferred Skills

Experience integrating Flexera with ServiceNow or migrating Flexera data into ServiceNow.

Experience with SCCM Microsoft Intune Jamf Azure AWS or other discovery/endpoint/cloud data sources.

Experience working in regulated environments with security audit and access control requirements.

5. Required Certifications

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Application Developer (CAD)

6. Preferred Certifications

ServiceNow IntegrationHub Micro-Certification

ITIL 4 Foundation

Cloud or API integration certifications

7. Experience Requirements

Minimum 5 years of relevant professional experience is mandatory.

Experience with ServiceNow implementation configuration migration integration testing documentation deployment and hypercare support is required.

Experience working in Agile/Scrum delivery environments is required.

Experience in Flexera to ServiceNow migration is highly preferred.

Experience working in banking financial services or large enterprise transformation programs is preferred.

8. Educational Qualifications

Bachelors degree in Computer Science Information Technology Engineering or equivalent professional experience.

9. Key Competencies

Strong written and verbal communication skills with the ability to work with business technology and vendor stakeholders.

Ability to work in a structured Agile/Scrum delivery model with sprint planning defect triage and release coordination.

Strong analytical mindset with attention to data quality traceability governance and audit-readiness.

Ability to support documentation knowledge transfer UAT production deployment and post-deployment hypercare.

Experience working in large enterprise environments preferably banking financial services or regulated industries.