ServiceNow Developer

At CAAT were passionate about what we do. And it shows!

Here youll find a cultural spark in everything we do from the way we partner with members and employers to the way we work collaborate and grow. It doesnt just feel different at CAAT. It is different. Were one of the fastest-growing pensions in the country for a reason. We challenge the status quo making a real impact on the hundreds of employers we serve from education institutions to major corporations and household brands. And were just getting started. Driven by core values and a shared purpose were fierce champions for better retirement security known for our can-do culture where everyone plays a role in bringing our vision to life. If this sounds like a fit wed love you to be a part of it.

About the Role:

We are seeking a ServiceNow Developer for our Information Technology team. Reporting to the Manager Enterprise Business Applications you will integrate maintain configure and develop the ServiceNow environments as well as explore opportunities to grow and improve ServiceNow across CAAT. You will support the daily operations of the platform through incident change enhancements and service requests and support the analysis design and development of the ServiceNow platform.

As the Newest Member of our Team Youll:

• Support upgrades to the latest release of ServiceNow application in a timely manner with minimal or no disruption to our customers.

• Ensure accurate environment management processes are being followed and proper scripting standards are being met while identifying system deficiencies and recommending solutions.

• Participate in ongoing production and end user support and open incidents with vendors and drive issues to closure.

• Partner with other team members to develop solutions and handle enhancements through the Agile or Waterfall project methodology.

• Maintain and continuous improvement of the processes standards policies and tools.

• Deliver training to follow employees IT staff and team members on the functionality of ServiceNow.

• Conduct code review for the application development team and provides demos and performs proof of concepts on new functionality.

• Collaborate with process owners to develop and customize ServiceNow application solutions and facilitate the rollout of new applications and modules.

• Provide design solutions and timelines on development and develop and maintain design documents.

• Collaborate and assist the ServiceNow Product Manager in managing and leveraging our ServiceNow development partner.

• Take ownership and accountability for clients business needs driving to solutions while working creatively and analytically in a problem-solving environment to keep the project team on schedule and on budget and proactively troubleshooting any issues that arise.

To Succeed You Bring:

• A minimum of five (5) years of overall ServiceNow experience including three (3) plus years of ServiceNow application development with demonstrated proficiency in building workflows dashboards and reports as well as analyzing platform requirements presenting solutions and driving end-to-end development.

• At least three (3) years experience working with ServiceNow and delivering solutions for IT Service Management and IT Operations function

• ServiceNow credentials such as Certified Implementation Specialist or Certified Application Developer.

• At least five (5) years experience with JavaScript XML HTML and Jelly Scripting

• Proficient in current methodologies (SCRUM Kanban Waterfall) with excellent time management skills to thrive in fast-paced dynamically changing environments.

• Effective communication skills and be comfortable working in large groups with advanced proficiency across the Microsoft suite (Outlook PowerPoint Excel Word Visio SharePoint).

• Strong understanding of Enterprise Service Management frameworks (ITIL DevOps LEAN) with ITIL Foundations Certification (v3/v4) considered an asset

• Deep integration expertise with web services (SOAP WSDL REST APIs) and ServiceNow tools (Integration Hub Flow Designer) combined with a strong understanding of Service-Oriented Architecture (SOA) and UI/UX concepts.

• Hands-on experience crafting update sets promoting and testing through multiple instances into production and building custom applications using App Studio.

• Solid ability to adapt to new technologies and evolving customer/business requirements; thrive working independently or in a team environment with excellent analytical and creative problem-solving skills and a desire to mentor and share ServiceNow knowledge and experience.

The target hiring salary for this position is $96800 to $113800. Placement within our salary range will be based on factors such as internal equity market conditions and the candidates experience skills and qualifications relevant to the role.

At CAAT we believe innovation passion and purpose are ingredients for a great work environment. Were incredibly proud of our people and the remarkable impact they have as catalysts for change. Were committed to attracting and keeping great talent which means competitive compensation exceptional benefits and an environment where people can grow and thrive. When you work with CAAT youll enjoy:

• Opportunities to Build a Better You: We never stand still. As we grow so do you. Enjoy a place that provides endless opportunities to learn and master your skills while cultivating new ones.

• Comprehensive & Holistic Care: Be at your best with a Total Rewards program that feeds and prioritizes your physical mental and financial wellness. From flexible work arrangements comprehensive benefits to wellness incentives and a defined benefit pension plan we have you covered.

• A Place to Collaborate and Win: Weve built a lively environment where creativity and open communication thrive. Its why were consistently recognized as one of Canadas Most Admired Corporate Cultures one of Greater Torontos Top Employers and one of the Best Places to Work.

• Work that Truly Matters. Youre giving Canadians the opportunity for better retirement security and organizations the chance to do more.
  

If you believe that Canadians deserve a future where a secure lifetime retirement income contributes to their financial and overall well-being then CAAT could be the right fit for you. Start your journey with us today. Apply now.

Learn more about us by visiting artificial intelligence tools are used to screen assess or select applicants for this position. Artificial intelligence tools may be used to help recruiters identify potential candidates on external platforms. All hiring decisions are made by human reviewers.

Diversity Equity Inclusion and Belonging (DEIB):

DEIB at CAAT means we respect and value the broadest range of experiences geographies gender ethnicities backgrounds and perspectives as key elements of our culture. Our vision is to provide an environment where employees can bring their best professional authentic selves to work.

CAAT Pension Plan is an equal opportunity employer and we will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities if requested. Should any applicant require accommodation through the application processes please contact us at or call Human Resources at for assistance.

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