Service Support Representative
Job Location:
Lethbridge - Canada
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Company:
Finning CanadaNumber of Openings:
1Worker Type:
PermanentPosition Overview:
Location: Lethbridge ABSchedule: MondayFriday 7:30 AM 4:00 PM (in-office)
About the Role
Were looking for a Service Support Representative to join our Customer Support
Operations team in Lethbridge. This is a dynamic role that blends customer relationship management technical coordination and project management to ensure service and repair work is delivered efficiently cost-effectively and with an exceptional customer experience.
Youll act as the primary point of contact for customers overseeing service requests from initial inquiry through to completionensuring clear communication accurate estimates and seamless execution.
Job Description:
What Youll Do
Customer Relationship Management
- Serve as the main contact for customer service and repair requests
- Troubleshoot issues via phone email or in person and recommend solutions (shop vs. field service)
- Prepare and present estimates and quotes; manage approvals and scope changes
- Provide proactive updates throughout the repair process
- Identify upsell opportunities and recommend value-driven solutions
- Follow up post-repair to ensure customer satisfaction
Service & Project Coordination
- Define and document scope of work timelines and resource requirements
- Coordinate with service teams to ensure efficient execution of repairs
- Monitor progress manage risks and adjust plans as needed
- Lead communication across stakeholders to keep work on track
- Support job planning meetings and contribute to continuous improvement
Collaboration
- Work closely with service sales and support teams to deliver a strong customer experience
- Act as the voice of the customer internally
What You Bring
- 58 years of experience in service parts repair or a technical environment
- Strong customer service and communication skills with a consultative approach
- Proven ability to manage multiple priorities in a fast-paced environment
- Solid problem-solving negotiation and decision-making skills
- Strong organizational and project management abilities
- Mechanical aptitude or familiarity with heavy equipment/service environments is an asset
- Proficiency in Microsoft Office (Excel Word etc.)
Nice to have:
- Heavy Equipment Technician (HET) or similar technical training
- Experience in dealership or equipment service environments
- Project management training (PMP)
Why Join
- Consistent MondayFriday daytime schedule
- Opportunity to work in a collaborative customer-focused environment
- A role where you can directly impact customer experience and operational success
If youre someone who thrives on problem-solving enjoys working with customers and can bring structure and clarity to complex service workwed love to hear from you.
At Finning we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and we actively encourage all individuals to express themselves and achieve their full potential. As a company we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity race national and ethnic origin religion age sexual orientation marital and family status and/or mental or physical Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process please inform your recruiter.
Required Experience:
Unclear Seniority
About Company
If you've noticed more Caterpillars crawling around your neighborhood, Finning International may be responsible. The company is the largest dealer of heavy equipment and diesel engines made by Caterpillar (CAT), the world's leading manufacturer of construction equipment. Finning opera ... View more
