Service Support Associate (12 Month Contract)

Temporary Full Time

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As a Service Support Associate you will provide in-house service and administrative support to our client service team. With a focus on customer service well-developed communication skills and excellent Microsoft Office knowledge you will also communicate verbally and in writing with plan administrators as well as advisors in the processing and ongoing maintenance of our employee benefits role is based in our Halifax NS office and is a full-time 12-month contract position ending in October 2027.

What you will do

• Acting as a liaison between clients and head office departments
• Handle routine client changes and administrative and claim inquiries
• Process client plan changes
• Ordering employee booklets contracts enrollment forms ID cards etc.
• Assisting service team with the preparation of new group submission materials proposals and presentation materials
• Assisting sales team with the preparation of new business and in force quotes in addition to renewals and amendments.
• Word processing duties including a variety of materials such as client correspondence administration guides census data requests etc.
• Responsible for the creation of client and advisor reporting
• Provide other administrative support as needed to enhance the client experience contributing to an efficient energized and effective Group Customer Team
• Provideback-up support to other positions on the team as required

What you will bring

• Highly adaptable driven to be your best and proven initiative
• Well-developed customer service skills
• Strong oral and written communication skills
• Strong mathematical skills
• Requires excellent Word Excel PowerPoint and Outlook skills
• Strong organizational and time management skills with the ability to handle multiple tasks and work to deadlines
• Attention to detail key
• Good problem-solving skills
• Ability to work independently as well as in a team environment
• Knowledge of the group insurance industry would be an asset

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The base salary for this position is between $41100 - $61600 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus commission etc). If you are selected to move forward in our recruitment process your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

Wereunited by a shared purpose: to improve the financialphysicaland mental well-beingof Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

Werelooking for people who live our values everyday: we step up we do the right thing and we deliver for our customerscommunitiesand each you someone who always strives to do the right thing who steps up for themselves and others and who delivers with impact Then we want to hear from you!

What we offer:

Were committed to supporting our employees through every stage of their career. Heres what you can expect as a full-time or part-time permanent team member:

• Career Development: Opportunities for career advancement access to industry-leading learning programs and up to$2000 annuallytowardseducation reimbursement.

• Health & Wellness:Flexible health and dental benefitsplus a $5000 mental health benefit to support your well-being.

• Time Off:In addition to regular vacation andpersonal dayswe support communityinvolvement with avolunteer day.

• Financial Security:Company-matching pension planshare ownership program andadditionalinvestment options.

• Rewards and Recognition:Employee recognition programs service milestone celebrations employee discounts and more!
• Emphasis onCommunity:We provide aworkplace whereemployeesfeel connected and supported throughEmployee Resource Groups (ERGs)mentorshipprogramssocialclubsandevents.

Learn moreaboutCanada Life.

Werecommitted to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact. All information provided will be handledin accordance withapplicable laws and Canada Life policies.

Canada Lifewould like to thank all applicants however only those who qualify for an interview will be contacted.

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