Service Specialist

Address:

Provides support and delivers operational processes to ensure timely and accurate processing of international trade transactions related to goods and services. Experience in Trade Finance Operations and a strong background in processing documentary collections clean collections with payments related to collections including FX payments

• Ensure that all collection transactions are managed in accordance with international rules & regulations i.e. addition having UCP600 ISP98 & URDG 758 knowledge.
• Provides advice and guidance to assigned business/group on implementation of solutions.
• Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
• Communicates with internal business partners and external customers to respond to standard and non-standard inquiries.
• Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
• Executes work to deliver timely accurate and efficient service.
• Resolves standard and relatively straightforward issues referring non-routine issues to more senior team members and/or manager.
• May function as a problem-solving resource for more junior staff.
• Provides input and analysis into the continuous improvement of business processes and procedures within the scope of the work team and participate in the planning testing and implementation of projects and new/ revised products/services or processes as required.
• Processes transactions audit/reconciliation activities and/or actions internal business partner and/or external customer inquiries/requests as defined by documented policies processes and procedures. Ensures all Service Level Agreements(SLAs) are consistently met and that customer service is maintained at a high level.
• Checks and reconciles information and documentation to ensure accuracy and completeness and to manage risks associated with transactions. Includes (but is not limited to) reviewing transactions to ensure full compliance with regulations and Bank requirements and maintaining confidentiality of both customer and Bank information.
• Analyzes data and information to provide insights and recommendations.
• Identifies and analyzes issues and problems and resolves discrepancies in a timely manner. Deals with clients directly to resolve issues and/or escalates as required.
• Communicates and collaborates with internal and external stakeholders to deliver on business objectives.
• Develops and maintains effective relationships with internal & external stakeholders to execute work and fulfill service delivery expectations.
• Collaborates in development/implementation of new processes/systems and changes/improvements to existing systems and processes.
• Understands the regulatory requirements risks inherent in the operations and ensures appropriate actions are taken and operational integrity is maintained.
• Supports the development of tools and delivery of training focused on delivering business results.
• Thinks creatively and proposes new solutions.
• Exercises judgment to identify diagnose and solve problems within given rules.
• Broader work or accountabilities may be assigned as needed.
• Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role in line with our Risk Culture and within our approved Risk Appetite making sound and risk informed decisions that align to business strategy protect assets and adhere to applicable policy documents (Frameworks Policies Standards Procedures and Supporting documents) laws and regulations.

Qualifications:

• 3 - 5 years of relevant experience and post-secondary degree in related field of study
• CDCS designation preferred
• Knowledge and experience using relevant systems and technology
• Knowledge of uniform rules governing Collections and letters of credit
• Knowledge and understanding of the business units key products and services processes and controls.
• Knowledge of the risk and regulatory requirements of the business
• Customer service and relationship management skills
• PC skills (MS Word Excel PowerPoint)
• Excellent verbal & written communication skills
• Collaboration & teamwork skills
• Analytical and problem-solving skills

• Additional Job Description
  • WORKING CONDITIONS: -
  • This position requires employees to work from the office five (5) days a week.
  • The role may also require periodic overtime on business needs.
  • May be required to work on statutory holidays and within differing time zones as dictated by the business.

The above represents BMO Financial Groups pay range and type.

Salaries will vary based on factors such as location skills experience education and qualifications for the role and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles the salary listed above represents BMO Financial Groups expected target for the first year in this position.

BMO Financial Groups total compensation package will vary based on the pay type of the position and may include performance-based incentives discretionary bonuses as well as other perks and rewards. BMO also offers health insurance tuition reimbursement accident and life insurance and retirement savings plans. To view more details of our benefits please visit: Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting positive change for our customers our communities and our people. By working together innovating and pushing boundaries we transform lives and businesses and power economic growth around the world.

As a member of the BMO team you are valued respected and heard and you have more ways to grow and make an impact. We strive to help you make an impact from day one for yourself and our customers. Well support you with the tools and resources you need to reach new milestones as you help our customers reach theirs. From in-depth training and coaching to manager support and network-building opportunities well help you gain valuable experience and broaden your skillset.

To find out more visit us at is committed to an inclusive equitable and accessible workplace. By learning from each others differences we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO directly or indirectly will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid written and fully executed agency agreement contract for service to submit resumes.