Service Operations Specialist | Spécialiste en opérations de services

At SITA we keep airports moving airlines flying smoothly and borders open. Our technology and communication innovations power the success of the global air travel industry.

Youll find us in 95% of international airports working closely with over 2500 transportation and government clients. Each partnership brings unique challenges and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We dont just move the world forward were proud to be recognized as aGreat Place to Workby 79% our employees and certified in most of our growing locations. Here we feel empowered supported and inspired to grow.

Are you ready to love your job The adventure begins right here with you at SITA.

ABOUT THE ROLE

This role is to ensure high-quality Service Operations in line with SITA standards to support business growth and customer satisfaction by delivering reliable first-class technical support. You will maintain high service availability through properly configured and maintained systems while supporting the team in upholding service delivery quality. Also you will contribute to continuous improvement of operational processes and procedures.

WHAT YOU WILL DO:

• Provide Service Operations support to customers in line with contracts and SLAs.
• Collaborate with SRE and Engineering teams to improve service reliability.
• Act as customer SPOC when required and coordinate change release and product transition activities.
• Drive fast restoration through timely escalations.
• Enforce high standards across incidents handling.
• Proactively detect issues and lead diagnostics and resolution.
• Enhance proactive monitoring and Operational Support Systems (OSS)
• Escalate unresolved issues and support 24/7 operations when needed.

ABOUT YOUR SKILLS:

• University degree in Computer Science or a related field

• 2 years of experience with Containers (Docker or Kubernetes) Cloud (Azure or Amazon) and related monitoring tools
• Basic scripting (Bash or Python) skills and ability to learn more
• Self-motivated independent and committed to continuous learning
• Customer-focused mindset with ownership of issues until resolution.
• Ability to work effectively in teams and rotating shifts.

Nice to have:

• Familiarity with Open-source monitoring & observability tools such as OpenTelemetry Grafana Elastic.
• Relevant certifications such as AZ-104 or ITIL Foundation are a plus

WHAT WE OFFER

We value diversity operating in 200 countries and spanning 60 languages and cultures. Our inclusive offices are comfortable and fun with the flexibility to work from home. Join our team and step closer to your best life.

Were proud of our inclusive environment. Our offices are comfortable and fun places to work and we make sure you get to work from home too. Find out what its like to join our team and take a step closer to your best life ever.

Flex Week:Work from home up to 2 days/week (depending on your teams needs)

Flex Day:Make your workday suit your life and plans.

Flex-Location:Take up to 30 days a year to work from any location in the world.

Employee Wellbeing:We have got you covered with our Employee Assistance Program (EAP) for you and your dependents 24/7 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

Professional Development:Level up your skills with our training platforms including LinkedIn Learning!

Competitive Benefits:Competitive benefits that make sense with both your local market and employment status

SITA is an Employment Equity Employer and values a diverse support of our Employment Equity Program women Aboriginal people members of visible minorities and/or persons with disabilities are encouraged to apply and self-identify in the application process.