Service Manager
Job Location:
Monthly Salary:
Posted on:
10 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
| Location | Navin MB |
| Job Type | Full Time Permanent |
| Compensation | Salary |
WHY CHOOSE MAZERGROUP
Because at Mazergroup we treat you like family. Our competitive total compensation plan is designed to recognize your hard work and dedication while supporting your financial security health and personal growth. Heres what being part of our family means:
- Employee Discounts Youll Love:Enjoy parts at cost plus 10% on top brands like NAPA Toro Honda and Husqvarna!
- Opportunities to Grow:We invest in you with paid training and development.
- Planning for Your Future:Benefit from our RRSP matching program.
- Comprehensive Health Coverage:Access extended health dental and vision benefits with an optional Health Care Spending Account. Virtual access toTeladoc Health for your physical and mental health needs.
- Support When You Need It:Our Employee and Family Assistance Program (EFAP) is here for your well-being whenever you need it.
- Bring Your Friends Along:Earn rewards through our referral bonus program when you help grow the Mazergroup family!
WHAT YOULL DO
As the Service Manager you are the operational backbone of our service department. You will lead a skilled team of technicians servicing New Holland Hyundai Construction and Toro Commercial Turf equipment driving both customer satisfaction and department profitability. This is a hands-on leadership role that blends technical oversight with business management.
- Schedule manage and optimize technician workflows to maximize shop efficiency and minimize overhead across construction equipment service operations
- Develop and grow the service business through direct customer outreach targeted marketing and Mazergroup preventative maintenance programs
- Serve as the primary point of contact for customers explaining repairs managing costs resolving complaints and recommending value-added services
- Create track and close service work orders for equipment assembly pre-delivery inspections customer repairs and machine installations on equipment (wheel loaders excavators skid steers tractors mowers etc.)
- Own department budget and performance meeting and exceeding financial targets
- Co-Chair the dealership Health & Safety Committee and champion a safety-first culture in the shop
- Coordinate with the parts department and OEM support teams to ensure timely parts availability and warranty compliance
- Support technician training and development including coordination of OEM certification programs
WHAT WILL YOU BRING TO US
- 5 years in a leadership or supervisory role ideally in a construction equipment or heavy equipment dealership environment
- Journeyperson certification in Heavy Duty Equipment Technician (HDET) or Agricultural Equipment Technician (AET) is a strong asset
- Solid understanding of construction and turf equipment brands including New Holland Hyundai Construction Equipment and Toro is preferred
- Strong working knowledge of Workplace Health and Safety requirements
- A strong commitment to customer service with experience in a busy service and sales environment.
- The ability to communicate technical information clearly
- A keen ability to balance many priorities and see work through to completion.
- Familiarity with financial statements and annual budget creation
- Solid computer skills such as Microsoft Word Excel Teams
- Ability to travel 23 times per year for company and vendor training sessions
- Valid drivers license is required
READY TO APPLY
Apply online today atCareers Mazergroup Brandon Manitoba
Well keep this posting open until the right person is found.
We thank all applicants for their interest only candidates selected to move forward will be contacted.
Mazergroup is committed to supporting a diverse and inclusive workforce. If you have a question about accessible employment at Mazergroup or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process we encourage you to contact us at or phone
Required Experience:
Manager
About Company
Mazergroup is the largest New Holland dealership group in Canada - With 15 dealerships across Manitoba and Southeastern Saskatchewan.
