Service Manager | Downtown Ford

Service Manager - Elevate Your Career at Downtown Ford!

Are you passionate about delivering exceptional Guest experiences and have a keen interest in the automotive industryAt Downtown Ford part of the revolutionary Downtown AutoGroup (DAG) were not just servicing cars. Were engineering trust crafting reliability and revolutionizing the automotive service experience. Were a community of skilled professionals who believe that maintaining a vehicle should be as rewarding as driving one. Take a look at ourunique approachand see for yourself!

Why we need you

Are you a dynamic and results-driven professional passionate about the automotive industry Do you thrive in a fast-paced environment where Guest satisfaction and operational excellence are paramount Thats what we live for. And thats where you come in.

Our vision at Downtown Ford is to create lifetime Guests not just one-time Guests. To do that we need someone extraordinary. We are seeking an experienced and energetic Automotive Service Manager to lead our team of skilled technicians and service this pivotal role you will be the driving force behind our service department ensuring smooth operations exceptional Guest experiences and consistent business growth.

Without you were just another service center. With you were the providers of our Guests automotive dreams ensuring their vehicles are always ready for the next adventure.

Heres what youll be doing

Leadership & Team Management

• Lead coach and inspire a team of service advisors technicians and support staff to meet and exceed performance goals.
• Conduct regular team meetings to communicate objectives provide feedback and foster a positive work environment.
• Oversee recruitment training and performance evaluations to ensure a highly skilled and motivated workforce.

Operational Excellence

• Manage daily operations of the service department ensuring efficiency profitability and adherence to company policies.
• Schedule and prioritize repair orders to maximize productivity and minimize Guest wait times.
• Monitor workflow troubleshoot issues and implement process improvements to enhance service delivery.

Guest Service

• Ensure every Guest receives outstanding service from initial contact to the completion of their vehicles service or repair.
• Address and resolve Guest inquiries concerns and complaints promptly and professionally.
• Foster long-term Guest relationships by building trust and providing transparent value-driven solutions.

Financial Management

• Develop and manage the service department budget including labour and operational expenses.
• Analyze financial reports to track performance and identify areas for improvement.
• Implement sales strategies to promote services upsell products and achieve revenue targets.

Compliance & Safety

• Ensure compliance with local provincial and federal regulations including workplace safety and environmental standards.
• Maintain accurate records for service transactions warranties and parts inventory.
• Implement and enforce safety protocols to create a secure environment for employees and Guests.

This job description indicates the general nature and level of work expected. It is not designed to cover or contain a comprehensive listing of activities duties or responsibilities required by the incumbent. Incumbent may be asked to perform other duties as required.

You need these qualifications

Education & Experience

• A post-secondary diploma or degree in Automotive Technology Business Administration or a related field (preferred).
• Minimum of 5 years of experience in automotive service with at least 2 years in a managerial role.

Skills & Attributes

• Strong leadership organizational and problem-solving skills.
• Exceptional communication and interpersonal abilities.
• Proven ability to manage budgets and achieve financial targets.
• Technical knowledge of automotive systems and repair processes.
• Proficiency with service management software and Microsoft Office Suite.

Certifications

• Valid Ontario Class G Drivers License.

If would be nice if you have

• Experience with <> systems
• Automotive Service Excellence (ASE) certification or equivalent.
• 310S certification.

What we offer

• Performance-Driven Culture:We celebrate achievements and foster a results-oriented work environment.
• Career Growth:Were committed to helping our team members grow their careers with us- we believe in promoting from within.
• Community:Be part of a team thats as passionate about cars as you are in one of the most vibrant cities in the world.
• Competitive Pay:We value your contributions and ensure youre rewarded accordingly.
• Comprehensive Benefits:Health dental and vision coverage along with a Parts & Service Discount and a generous Vehicle Purchase Program.
• Professional Development:Ongoing training opportunities to keep your skills sharp and your career on trackthrough our DAG Academy.
• Modern Facility:Work in a clean organized and well-equipped shop that prioritizes safety and efficiency atour state-of-the-artAutoplex.
• Rich Legacy: Established in1992 our group has grown from a single dealership to employing over300professionalsthat collectively represent the largest retailer of automobiles in downtown Toronto.

The expected compensation range for this role is from 100000 per Year

You are what drives us Apply Now!

If youre ready to take your career to the next levelplease apply. Were excited to hear your story!

This is an in-person role.

Downtown Ford and Downtown AutoGroup are pleased to accommodate individual needs in accordance with the Accessibility of Ontarians with Disabilities Act 2005 (AODA) within our recruitment process. If you require accommodation at any time throughout the recruitment process just email us at.

Downtown Ford and Downtown AutoGrouparean equal opportunity employer who agrees not to discriminate against any employee or job applicant because of race color religion national origin sex physical or mental disability or age.

Join us at Downtown Ford in revolutionizing the automotive service experience!

All candidates must be eligible to work in Canada. We thank all applicants for their interest; however only those selected for an interview will be contacted.