Service Desk Agent

Position Description:

CGI Payroll Services Centre (PSC) offers all in one cloud based solution that simplifies Payroll and Human Capital Management. We are proud of our privileged relationships with clients and their satisfaction rate is very high.

Every day our members help thousands of customers pay their employees in different this role you will contribute to the success of local businesses within a dynamic team with over 600 professionals and more than 55000 customers!

We are looking for a reliable and motivated individual. Are you ready to play a key role
We are ready for you:
Never stop learning: we offer a complete ongoing and paid training on Canadian payroll
Work life balance: a flexible weekday schedule.
Work environment recognized as one of the best in the Canada (Great Place to Work certified)
Employee Assistance Program Health and Wellness program comprehensive insurance coverage financial assistance for your job related studies
Career development supported by a professional development plan
Access to our Share Purchase Plan and Profit Participation Plan as of your first day with us
Benefits that fit your needs: Flexible insurance plan telemedicine and more!

Work mode: Hybrid minimum 2 days/week in the office
Location: Montreal

Your future duties and responsibilities:

On a typical day you will:
Process the pay of employees of the CESAD program: Home Support Program offered by the Ministry of Health and Social Services
Process any requests for additions and modifications to client files
Produce Records of Employment for employees upon termination of employment
Respond to inquiries from various government agencies
Provide quality service as a client service agent by listening to the needs of clients.

Required qualifications to be successful in this role:

High School Diploma
Accurate and timely data entry
Comfortable working with computers
Caring and strong empathy for the customer
Adaptability to diverse situations
Ability to work as a team and be engaged
Bilingualism required in French and English*.
Demonstrate openness toward emerging technologies particularly artificial intelligence and act as a change ambassador by encouraging their adoption within teams.

*Bilingualism (French and English) is required for this position due to the nature of the role requiring interaction with national and global clients.

What you can expect from us:

Insights you can act on
While technology is at the heart of our clients digital transformation we understand that people are at the heart of business success.

When you join CGI you become a trusted advisor collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees members because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976 and it has brought us to where we are today one of the worlds largest independent providers of IT and business consulting services.


CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level geographic market experience and training and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $40000$65000. This role is an existing vacancy.

#LI-AR1

Bilingualism (French and English) is required for this position due to the nature of the role requiring interaction with national and global clients.

Skills:

• English
• French
• Analytical Thinking
• Canadian . (Quebec)
• Communication
• Customer Service & Support
• Problem Solving

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer being able to perform your best during the recruitment process is important to us. If you require an accommodation please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our teamone of the largest IT and business consulting services firms in the world.