Service Delivery Manager
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Job Summary
Nutrien is a leading provider of crop inputs and services and our business results make a positive impact on the world. Our purposeFeeding the Future is the reason we come to work each day. Were guided by our culture of care and our core values: We put safety first. We act with integrity. We are stronger together. We deliver with excellence.
Through the collective expertise of our nearly 26000 employees we operate a world-class network of production distribution and ag retail facilities. We efficiently serve growers needs and strive to provide a more profitable sustainable and secure future for all stakeholders. Help us raise the expectation of what an agriculture company can be and grow your career with Nutrien.
The Manager Service Delivery is responsible for the operational performance and continuous improvement of Service Desk services delivered primarily through a Managed Service Partner.
This role ensures that service commitments are consistently achieved across business functions regions and delivery teams. The Manager provides operational leadership to our Managed Service Provider ensures consistent service performance and supports stakeholder management service recovery and continuous improvement.
This is a service delivery leadership role rather than a technical operations role. Success requires the ability to translate business expectations into clear provider accountabilities use service data to improve outcomes and create a consistent user-focused service experience across multiple Service Desks and business functions.
- Lead the day-to-day delivery of Service Desk services through our Managed Service Partner
- Translate strategic priorities into operational plans reviewing performance against targets and sharing measurable outcomes to leadership
- Drive provider accountability through performance management
- Use operational data and insights to generate visibility into service quality reliability and customer experience
- Identify continuous improvement opportunities and collaborate with our Managed Service Partner to support their implementation
- Bachelors degree in Business Commerce or a related field
- 10 years of experience leading enterprise service desk or service operations in a complex multi-function environment is required
- Demonstrated experience managing services delivered through external providers outsourced partners or multi-provider operating models is required
- Strong experience in service performance management is required
- Experience leveraging operational data metrics and insights to improve service outcomes is required
- Strong communication relationship management skills is required
- Knowledge of service management practices such as ITIL is considered an asset
- Experience with ServiceNow contact center platforms or workflow management tools is considered an asset
- Purpose-Driven Work Make an impact as part of a global team feedingthe future and support farmerslocally and around the world
- Excellent Benefits Comprehensive medical dental and vision coverage plus a retirement program with generous employer matching foryour future
- Grow Your Career Tuition assistancefor future education and ongoing learning and training opportunities for career advancement pathwaysacross the organization
- Support When it Matters Employee Assistance Programs inclusive leaves and paid time for holidays volunteering vacation and wellness
- Thrive in a Strong Culture Guided by our core valueswe put safety first act with integrity are stronger together and deliver with excellence in a collaborative high-performing environment
Ready to make an impact with us Apply today!
The estimated salary that Indeed Glassdoor and LinkedIn lists does not represent Nutriens compensation structure. Nutrien is an equal opportunity employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status and other legally protected characteristics.
This job will remain posted until accordance with Nutrien policies you will be required to undergo a background check and may be required to undergo a substance test. While we appreciate all applications we receive only candidates under consideration will be must meet minimum age requirements as permitted by law.
Please be advised that pre-screen interviews may be transcribed (there will be no audio or video recording) and that artificial intelligence tools may be used to summarize the transcript of the discussion. These tools will not be used to make or influence hiring decisions. Biometric identifiers and biometric information will not be captured. If you wish to request an alternative process or a reasonable accommodation please contact the recruiter identified in this posting.
Our Recruitment Process: Application > Resume Review > Pre-screen/Interview > Offer > Pre-Employment Conditions > Welcome to Nutrien
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Required Experience:
Manager
About Company
Nutrien is a leading crop inputs and services provider that is helping to safely and sustainably feed a growing world.
