Service Delivery Manager

The Airport Needs You Service Delivery Manager Toronto Pearson International Airport (YYZ)

Airports run on leadership operational excellence and exceptional customer service. At GardaWorld we are looking for a driven and people-focused Service Delivery Manager to support airport security operations at YYZ in Mississauga.

If you thrive in fast-paced environments enjoy leading teams and want to build a long-term career in aviation operations this opportunity is for you.

What Your Days Will Look Like

Lead daily airport operations to ensure efficiency safety and service excellence
Drive operational performance and achieve productivity and quality targets
Support and coach frontline teams in a fast-paced airport environment
Improve workflows and operational processes to enhance customer experience
Collaborate with airport stakeholders and internal teams
Monitor operational KPIs and support continuous improvement initiatives
Resolve operational issues quickly to maintain seamless operations
Ensure compliance with operational and aviation security procedures

What Were Looking For

Post-secondary education or equivalent professional experience
1 to 3 years of leadership or operations management experience
Strong leadership communication and problem-solving skills
Experience working in fast-paced operational environments
English is required; French is considered a strong asset

What GardaWorld Brings to You as a Service Delivery Manager

Salary between $70000 - $77000 annually
Full health and benefits package
Paid training and leadership development opportunities
Career growth within a global organization
Exposure to airport operations aviation and customer service leadership
Inclusive and collaborative work environment

No artificial intelligence (AI) tools are used in the screening assessment or selection of candidates for this position.

Vacancy Status: This posting is for a current position within the organization.

AVTOR