Service Delivery Manager, Complex Cases (Permanent) Select locations 2026.103

We are honoured to again be selected as one of B.C.s Top Employers.

If you are looking for an opportunity to contribute your experience knowledge and passion in a meaningful way CLBC is the place for you!

Term/Status: Permanent/Full-time
Classification/Salary: Management Band 4 - position starts at $102737 to $128421 annually
Team: Service Delivery Planning and Operational Effectiveness
Location: Vancouver Surrey Victoria Nanaimo Kamloops Prince George Kelowna (hybrid within BC after passing a 6-month probationary period)

Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. CLBC staff strive to advance the vision of Communities of belonging lives with connections.

At CLBC we are committed to fostering a diverse equitable inclusive and accessible workplace. We encourage applications from all people with relevant skills including women Indigenous peoples persons with disabilities racialized people and those who identify as 2SLGBTQ2IA. For accommodation needs please contact at any stage of the hiring process.

Visit our Careers at CLBC page to learn more about working at CLBC what we offer and tips for the interview process.

About the opportunity:

As a Service Delivery Manager (SDM) you will manage the day-to-day operations of CLBC services within an assigned service delivery area overseeing a team serving individuals with the highest level of complex needs as determined through a provincially established process. This position provides both operational and practice leadership for complex needs service delivery in the region ensuring coordinated responsive and high-quality supports for individuals with significant complexity and risk.

This role ensures that eligible individuals and families are provided with goal-focused direct support that services are delivered per CLBC policy and that complete information on community living services and community-based options is available and provided to individuals and families through a team of professional and administrative staff.

A central function of the SDM role is to ensure the effective and efficient delivery of CLBC contracted services that are fiscally responsible consistent and portable to support the safety security and well-being of individuals.

Key responsibilities:

• Supporting Complex Needs Practice Coordinators (CNPC) to plan for and implement support to families.
• Ensuring that contracting of services to agencies is completed
• Overseeing effective contract management and procurement activity within the CLBC policy framework
• Promoting CLBCs work towards reconciliation and partnership with Indigenous organizations
• Providing the first-level response to service providers in CLBCs conflict resolution process
• Overseeing high-risk and complex case review processes to ensure timely decisions integrated supports effective escalation and continuity of care
• Leading coordinated responses to crises critical incidents and service disruptions including post-incident review and improvement planning
• Consults and advises CNPCs in complex case planning which may include multiple complex needs youth transitions and potential adult guardianship situations
• Supports CNPCs in building relationships with families individuals and service providers and coaches to enhance individual capability and depth of practice

While leading and guiding a dynamic team youll recruit train performance manage approve leaves and expenses and handle labour relations matters like discipline and resolving staff grievances.

What you will bring:

• Bachelor of Social Work or Business Administration/Commerce degree with a human services orientation or equivalent
• Minimum of 5 years of demonstrated successful experience in a leadership position preferably within social services resource development and contract management within the community living sector
• An equivalent amount of combined education and related experience may be considered

We are also looking for:

• Excellent leadership skills and the ability to provide staff with solid direction guidance coaching mentoring and development
• Proven ability to establish and maintain effective and collaborative working relationships with people at every level of the organization and key internal and external stakeholders to CLBC
• Advanced written and oral communication skills including giving presentations
• Demonstrated ability to facilitate issue resolution on a variety of matters

Benefits: A rewarding career at CLBC comes with great benefits including:

• Employer-paid extended health and dental plan
• A BC Public Service Pension plan with employer contributions
• Generous vacation plus additional personal days
• Paid maternity/parental/adoption leave
• Life insurance paid sick days and if needed long-term disability
• Wellness supports including an Employee and Family Assistance Program
• Professional development funds and resources to encourage continuous learning and skill development
• Access to government discounts for travel cell phones and more!

Additional Info:

• Occasional overnight travel to communities within British Columbia
• Possession of a valid class 5 drivers license and a clean Drivers Abstract is required
• Successful applicants are subject to a Criminal Record Check
• At CLBC we are committed to providing equitable compensation recognizing that salary negotiation can be a barrier for some groups. We will engage in an objective analysis to determine a starting salary that is grounded in principles of equity and fairness

Closing date: June 24 2026

Required Experience:

Manager