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Service Delivery Manager – Azure Cloud Infrastructure & Operations
Job Location:
Monthly Salary:
Experience Required:
Posted:
15 September 2026 (3 days ago)
Posted:
Application Deadline:
13 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Service Delivery Manager Azure Cloud Infrastructure & Operations
Required Skills & Experience
8 years of overall IT industry experience.
Proven experience in Service Delivery Management within enterprise environments.
Experience managing onsite and offshore delivery models and distributed teams.
Strong customer-facing experience including stakeholder and escalation management.
Technical Skills
Azure Cloud Infrastructure (IaaS & PaaS)
Azure Operations and Governance
Incident Problem Change and Service Request Management
Service Level Management (SLM)
Operational Reporting and Performance Monitoring
Cloud Infrastructure Operations
Risk and Compliance Management
Leadership Skills
Team Leadership and People Management
Stakeholder Management
Conflict Resolution and Escalation Handling
Resource Planning and Workforce Management
Continuous Service Improvement
Preferred Qualifications
ITIL Foundation Certification or higher.
Microsoft Certified: Azure Administrator Associate.
Microsoft Certified: Azure Solutions Architect Expert.
Experience supporting cloud transformation and modernization programs.
Familiarity with automation DevOps practices and cloud governance frameworks.
Key Responsibilities
Serve as the primary point of contact for clients on all service delivery and operational matters.
Manage end-to-end Azure Cloud Infrastructure operations including Incident Change Problem and Service Request Management.
Ensure adherence to contractual Service Level Agreements (SLAs) Key Performance Indicators (KPIs) governance standards and compliance requirements.
Monitor service performance and implement corrective actions to maintain service quality and operational excellence.
Drive continuous service improvement initiatives to enhance efficiency reliability and customer satisfaction.
Required Skills:
Sailpoint
