Service Delivery Coordinator
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Job Summary
Who We Are
BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6500 globally we relentlessly focus on enabling innovation through the services we deliver while actively looking for new opportunities that will enable innovation for our clients businesses. Globally we manage over 320 million square feet of client portfolios across 30000 locations in North America Europe Middle East Australia and Asia. Further information is available at
SUMMARY
The Service Delivery Coordinator is responsible for overseeing and coordinating the effective delivery of a variety of services related to the ongoing operation of the building(s). This job is also responsible for the timely resolution of all client requests pertaining to property services.
KEY DUTIES AND RESPONSIBILITIES
Service Delivery
- Manage work orders to completion in BGIS or client-based web application.
- Facilitate alignment of client required services with contracts schedules and Pos.
- Schedule access for internal and external service providers with the facility when required.
- Prepare weekly/monthly summaries of work order performance for internal and external service providers.
- Follow up with internal and external service providers to ensure all SLAs are achieved.
- Create on demand work orders for service delivery.
- Ensure client required supporting documentation for quote and invoice submissions are provided.
- Review and submit all estimates to the required approver(s) following client quote process.
- Review of 3rd party invoices.
- Support accruals.
- Submit PO requests.
- Generate required data for SLA Scorecard.
- Report Intelex incidents.
- Submit Comply Works requests.
- Other duties as assigned.
Innovation
- Advise management team of issues concerns or noncompliance to standards.
- Review internal and external reports and provide operational recommendations.
- Identifies opportunities for possible efficiency and/or simplification of processes.
Data Integrity
- Adheres to processes and company standards.
- Maintain a database of requests to meet reporting and analysis requirements.
- Report Intelex incidents.
Memorable Customer Experiences
- Establish and maintains working relationships with Clients and service providers.
- Review CSAT.
KNOWLEDGE & SKILLS
- Knowledge of financial management software.
- High school completion plus a specialized technical or business course.
- Excellent interpersonal skills.
- Strong customer-oriented skills.
- Good communication skills (verbal/written).
- Ability to multitask.
- Analytical and problem-solving skills.
- Ability to work independently.
- Good computer skills Maximo and Oracle an asset.
- Minimum of 1 year of relevant job experience.
Licenses and/or Professional Accreditation
- N/A
This is a regular full-time position with a salary range of $47118 - $58897 per annum. The starting salary will be based on the successful candidates competencies including but not limited to experience education and performance related to this role.
AtBGIS we believe that diversity and inclusion is a key business driver such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!
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Required Experience:
IC
About Company
BGIS is a global leader in integrated facility management services. Offering a full range of facility and real estate management services, BGIS partners with clients globally to bring forward innovative solutions.
