Service Contracts Coordinator 18-Month Fixed Term Contract

The Bilingual Service Contracts Coordinator plays a critical role in ensuring the accuracy and integrity of service agreements within SAP. They review existing service contracts verifying key details such as equipment task lists equipment numbers billing plans and other essential components. Contracts are thoroughly and accurately updated to reflect the most current information ensuring alignment with client expectations and business requirements.

This role requires close collaboration with multiple stakeholdersincluding the service support team sales team marketing team and SAP Key Users.

• Maintains the Service Contract agreements and applicable administration requirements including:
  • Conducting comprehensive contract reviews to verify accuracy and completeness in SAP.
  • Leveraging Excel to efficiently handle large data sets simplifying analysis and mapping key action items for effective contract administration.
  • Updating contracts with the latest equipment details task lists and billing plans.
  • Liaising with cross-functional teams (service support sales marketing finance and quality) to confirm and correct contract data.
  • Managing service contract administration including tracking progress maintaining detailed documentation and generating reports
• Investigates service invoice discrepancies initiates crediting or rebilling processes and ensures contract corrections are accurately executed.
• Possesses a deep understanding of how contract setup impacts service operations ensuring contracts are structured correctly to enable error-free dispatch creation.
• Manages and updates equipment records locations and primary service technicians ensuring accurate Installed Base data. Oversees contract modifications including equipment swaps to maintain service integrity and operational efficiency.
• Supports the service support team answering emails creating service orders/dispatches.
• Improves operational performance by identifying inefficiencies and implementing targeted solutions to optimize workflows and enhance productivity.
• Performs other duties as needed and assigned.

Education:

• High School diploma and College/University degree or completion of a related technical school program

Related Experience:

• Bilingual skills preferred written and verbal in French and English
• Minimum 2-3 years related experience
• Direct experience in medical device and/or safety industry preferred.

Special Competencies or Certifications:

• Advanced Excel skills are a MUST
  • vlookups/xlookups
• SAP Experience is preferred
• Well organized with sharp analytical abilities a keen eye for detail and a strong commitment to accuracy
• Effective communicator (verbal and written) capable of engaging with multiple teams to align contract details with customer and business needs.
• Demonstrates strong problem-solving abilities applying analytical thinking and creative solutions to overcome challenges effectively.
• Proficiency in Microsoft Office Software including Word Power Point and Outlook required
• Ability to interact and build professional relationship/network with other departments
• Strong interpersonal skills
• Ability to work independently with minimal direction/supervision
• Proactive and proficient in time management and prioritizing
• Knowledge of CRM

Work Environment / Conditions:

• The position is based in Mississauga Ontario.
• Remote work would be considered.
• There will be minimal travel by air and vehicle to domestic and international locations for training and/or meetings
• Work will be performed in an office environment.
• Time is also spent in meetings and sitting long periods in front of computer terminal in a smoke-free environment.

The targeted pay range for this position is typically between $52900 - $63500. We note that the base pay offered is based on market location and may vary further depending on individualized factors for job candidates such as job-related knowledge skills experience and other objective business considerations. This position is eligible for the following additional compensation: annual bonus and overtime pay.