Senior Solution Architect

Application Analyst Intermediate (GOAPRDJP)

Job Summary

Court Technology Services (CTS) within the Government of Alberta is seeking an Intermediate Application Analyst to support the modernization and operational stability of its court application ecosystem.

This role acts as a key liaison between judiciary stakeholders court operations vendors and technical teams ensuring application services are reliable secure and aligned with Justice system outcomes. The Analyst will play a central role in strengthening IT Service Management (ITSM) practices improving service delivery maturity and supporting both legacy and modern application platforms.

The ideal candidate is a strong communicator with experience in application support ITSM processes Agile environments and stakeholder engagement within complex or regulated organizations.

Key Responsibilities

Service Management & ITSM

• Lead transition from legacy/ad-hoc support methods to structured ITSM processes (ServiceNow/Jira)
  
• Coordinate major incident response and communication across stakeholders
  
• Support change and release management to ensure safe deployments
  
• Improve incident request and change workflows for service efficiency
  

Application & Business Analysis

• Gather document and validate business requirements from judiciary and court staff
  
• Translate business needs into functional and technical requirements
  
• Monitor vendor performance and ensure SLA compliance
  
• Maintain user guides process documentation and knowledge base content
  

Data & Platform Support

• Support governance and access controls for data platforms (e.g. Snowflake or similar)
  
• Assist with reporting dashboards and data quality validation
  
• Support cloud/on-prem application transitions (Azure/AWS environments)
  
• Ensure compliance with security privacy and judicial confidentiality standards
  

Process Improvement & Risk Management

• Identify opportunities to improve application workflows and service delivery
  
• Support disaster recovery and business continuity planning and testing
  
• Produce reports and analytics for leadership decision-making
  
• Contribute to standardization of ITSM and operational processes
  

Required Qualifications

Education & Experience (one of the following):

• University degree in IT or related field 3 years Application Analyst experience
  
  OR
  
• 2-year diploma in IT or related field 5 years experience
  
  OR
  
• 1-year certificate in IT or related field 6 years experience
  
  OR
  
• 7 years Application Analyst experience
  

Must-Have Experience

• 1 year experience in User Acceptance Testing (planning and/or monitoring)
  
• 4 years experience with ServiceNow or similar ITSM/ticketing tools
  
• 2 years experience in Agile/Scrum delivery environments supporting application work
  
• Experience supporting application operations enhancements or production support
  

Nice to Have

• Experience working in highly regulated environments (Government Healthcare Finance Legal etc.)
  
• Exposure to data platforms data warehousing or reporting tools
  
• Cloud literacy (Azure/AWS) and understanding of application/data migration
  
• Experience with ITSM frameworks workflows Jira and documentation standards
  

Soft Skills

• Strong analytical and troubleshooting abilities
  
• Ability to work independently and within cross-functional teams
  
• Excellent communication (written and verbal)
  
• Ability to manage stress prioritize and handle conflict effectively
  
• Strong stakeholder management skills across technical and non-technical groups
  

Work Conditions

• Mandatory in-person work at Edmonton CTS office (John E. Brownlee Building)
  
• Must work within Canada due to security requirements
  
• Government-issued equipment provided
  
• Standard background check required prior to onboarding
  
• Mandatory training includes privacy and security compliance modules
  

Submission Requirements

• Updated resume (must clearly show relevant experience under each role/project)
  
• Employment dates in MMM/YYYY MMM/YYYY format for each role
  
• Three professional references (most recent first)